ServiceNow News
662 items
Issue:
Request regarding the deletion of records on the following tables - azure\_billing\_daily - azure\_billing\_monthly
Business Impact:
Tables have not been used since 2018
Solution Prop...
ServiceNow truncating very large tables which are no longer used - and example
Import
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over 3 years
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gs.log ('script start', 'fixScr:bulkUpdateIncLocation'');var bUpdate\=true; //bUpdate=false;var grIncs\= new GlideRecord('incident'); grIncs.addNullQuery('location'); grIncs.addQuery('service\_port...
ServiceNow: use updateMultiple() to bulk update incident location field
Import
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over 3 years
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In order to build a new cmdb\_rel\_ci you may need to first ensure that the corresponding entry exists in the 'suggested relationships' (cmdb\_rel\_type\_suggest) table
(ServiceNow )
Haven't t...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow Flow not triggering subflow based on Decision Table
Import
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over 3 years
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if the remediation flow is not appearing, double check the conditions of the alert management rule (e.g. task field is empty? is a condition > flow will not display in the list under Quick Respons...
ServiceNow Event Management - issues with Quick Response button
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over 3 years
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After connecting to live agent
User is connected to live agent and not responding to live agent chat or distracted. The below properties controls the timeout settings, the OOB settings for remind...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow instance troubleshooter (including diagnosing import set issues) - SUPPORT
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over 3 years
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see
<https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB0870045>
also the following is helpful:
<https://community.servicenow.com/community?id=community%5Farticle&sy...
ServiceNow import set issues, e.g. import rows stuck in 'pending'
Import
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over 3 years
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go to sys\_hub\_flow.list
(ServiceNow )
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e....
<input class\="form-control" value \='{{data.examplealert}}' id\='alert\_num'\>
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded q...
ServiceNow Service portal widget - retrieve data side data into html input box
Import
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over 3 years
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ServiceNow get record last updated fields - GLOBAL scope
(for _scoped app version_ see [this article ](http://www.cloudminus89.com/2023/04/servicenow-get-record-last-updated.html))
see [https:/...
Video
ServiceNow get record last updated fields (e.g. incident)
Import
·
over 3 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow self-service improvement reference for service portals
Import
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over 3 years
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var tables\_to\_deoperate = generateReport().toString();gs.print('\\n tables\_to\_deoperate: \\n' + tables\_to\_deoperate);deoperateRecordsOfTables(tables\_to\_deoperate);function generateReport()...
ServiceNow fix script: get CMDB Azure classes details to see when records last updated
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over 3 years
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(does not include the script include code)
HTML:
<div> <H1>DYNATRACE DOCUMENTATION</H1> </div><div class="ghost"> <p><a href="https://www.dynatrace.com/support/help/setup-and-configuration/...
ServiceNow- useful admin focused widget and portal page for Dynatrace ITOM - serves as a test harness
Import
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over 3 years
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var sStr='<h3>OPEN Problem P-22061362 in environment <i>Non Production</i></h3><br><small>Problem detected at: 10:27 (UTC) 09.06.2022</small><hr><b>1 impacted infrastructure component</b><hr><br><...
ServiceNow server side regex (SNC.regex) - extract text between html tags
Import
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over 3 years
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