ServiceNow News
662 items
the _Business Case_, _Nature of Demand_, _Start Date_ and _Target Delivery Dat_e fields are getting updated are showing as updated in the activity trail whenever a new demand task is created
W...
ServiceNow - Demand management: inserting tasks creating blank updates on the activity trail on the parent demand
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almost 4 years
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ServiceNow have confirmed this is expected behaviour and the gif will refresh when a new selection is made
Haven't tested these all recently within global/local scopes, so feel free to have a pla...
ServiceNow - Surveys on mobile device with gifs - only the top gif is displaying
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almost 4 years
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Note these can be caused by ACLs. the console log may not provide super helpful clues, so switch on security debugging to verify
Haven't tested these all recently within global/local scopes, so...
ServiceNow - Failing widget errors being written to console (in this case with an embedded widget on a portal record producer)
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almost 4 years
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Short answer, no - it shouldn't be disabled long term (whilst you can do it temporarily via setting sys property to 0)
(<https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Fartic...
ServiceNow - Can you disable the service mapping recomputation job?
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almost 4 years
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this is present in the widget:
search the widgets server script for the following:
gs.getMessage("You are not authorized or the record is not valid.");
to update this message, create a messag...
ServiceNow - Survey: how to edit the 'you are not authorized' error message
Import
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almost 4 years
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Client controller:
api.controller = function($scope) { /\ widget controller \/ var c = this; $scope.$watch(function() { if ($scope.page.g\_form) {
return $scope.page.g\_form.getValue('service\_o...
ServiceNow - Embedded widget on catalog item - how to pass a variable from the cat item form
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almost 4 years
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[ useful ref](https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/security/concept/how-daily-compl-score-trend-date-refreshed.html)
see also this link re: an ...
ServiceNow - What is the "[AppSec] Daily Data Management" scheduled job? (and fixing issues with it)
Import
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almost 4 years
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variable on the item:
Widget:
CSS:
.mi {color: red; font-size: 15px; font-weight: bold;
}
HTML:
<div ng-show="data.items"> <div ng-hide="data.items==''"> <h5 class = "mi" id='infomsg1...
ServiceNow - Embedded widget variable on record producer to display major incidents for services selected
Import
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almost 4 years
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error
form error - less forgiving on certain browser settings:
fix:
_$scope.$watch(function() {_
_if ($scope.page.g\_form) {_
_return $scope.page.g\_form.getValue('service\_offering');_...
ServiceNow - Embedded widget in client script was throwing an error to the console log
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almost 4 years
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update on ServiceNow support ticket
had a zoom call and the servicenow engineer informed me that a code snippet was missing from the ServiceNow online documentation (ref: <https://docs.servicen...
ServiceNow - Outlook actionable messages (OAM) in embedded surveys - FIX
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almost 4 years
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see script include "ServiceMappingRecomputationUtils"
it then figures in the sys\_trigger list
see
Haven't tested these all recently within global/local scopes, so feel free to have a play...
ServiceNow - how the service mapping recomputation job runs
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almost 4 years
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have to make the Announcement record not "public"
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideReco...
ServiceNow - Hide portal announcements from the login page
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almost 4 years
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Please review these - Service Mapping Recomputation jobs and as mentioned in KB - KB0824377 lower the job count to 1 for immediate relief.
(<https://support.servicenow.com/kb?id=kb%5Farticle%5Fvi...
ServiceNow - "service mapping recomputation" jobs causing ServiceNow performance issues
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almost 4 years
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/v\_cluster\_transaction\_list.do?sysparm\_query=%5EGROUPBYnode\_id
click the 'refresh' link to pull back the list of transactions
Haven't tested these all recently within global/local scopes,...
ServiceNow - Check slow running transactions on a dev instance
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almost 4 years
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
There is a misconception that due\_date in the survey designer is responsible for the expiration of the survey instance. but the Fact is:
1\. The schedule job(sys\_trigger) called 'Cancel Expire...
ServiceNow - Survey Expiry - assessment duration field?
Import
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almost 4 years
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