Hi all

I'm currently working on a requirement to allow Service Desk users to edit the variables on RITM records if needed (and, yes, we have tried to persuade the requestor that they should be cancelled and re-raised but losing that battle).

I have the config done for allowing the changes to happen but am struggling to find a way to write the new variable values to a comment on the RITM so the Requested For can be notified. I have tried both a business rule and flow, but can't seem to consistently bring back the variable question text plus old and new values.

I can see this information in the history of the RITM but just can't translate that into anything useable. 

Has anyone tried this, or are there any suggestions of what to try?

Thanks