Close Task OOB UI Action on sc_task table
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Feb 16, 2026
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Hi,
We have OOB UI Action 'Close Task' on sc_task table. If there is only one sc_task inside the sc_req_item record, then when we click on 'Close Task' it close the current sc_task and also close the sc_req_item record and the sc_request record.
How the sc_req_item record and the sc_request item record are being closed as well? from what i see the UI Action only takes care of the current sc_task record. Is there any Business rule or Flow ?
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https://www.servicenow.com/community/developer-forum/close-task-oob-ui-action-on-sc-task-table/m-p/3490013#M1247573