ServiceNow News
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In business, minor headaches can be a symptom of much bigger challenges. A clunky employee experience can be the result of departments functioning in silos, systems that can’t communicate with each...
https://www.servicenow.com/workflow/employee-engagement/procurement-process-made-seamless.html
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Risk runs deep in banking. It’s the language banks speak. It’s woven into the industry’s DNA—core to its very existence.
Perhaps the greatest risks banks must navigate today relate to technology. ...
https://www.servicenow.com/workflow/security-risk/accounting-technology-risk.html
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As the worker progresses in their role, the AI sidekick would continue to supply them with additional training to speed up the learning curve. It would analyze the [employee’s performance](https://...
https://www.servicenow.com/workflow/customer-experience/empowering-employees-ai-sidekicks.html
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It has to be done with stakeholders, the board, and partners in your sector in mind. The board’s role is critical because it needs to emphasize to management that this is not just another reporting...
https://www.servicenow.com/workflow/employee-engagement/how-boards-boost-roi-sustainability-esg.html
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Once high-potential employees have been identified, new AI tools are emerging to help them develop the skills to reach their leadership potential, even those that require a human touch.
Harvard B...
https://www.servicenow.com/workflow/it-transformation/hipo-employees.html
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During the pandemic, we were all isolated. Consequently, teams became very insulated. If they didn’t have to collaborate with other teams, it simply didn’t happen. The logistical challenges were ju...
https://www.servicenow.com/workflow/employee-engagement/new-rules-of-employee-face-to-face-time.html
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over 1 year
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Build more connected and streamlined retail operations and empower employees to efficiently create exceptional customer experiences.
Drive meaningful change by accelerating retail’s digital transf...
https://www.servicenow.com/solutions/industry/retail.html
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Companies that are agile and resilient — that is, those that respond quickly to market changes — are 40% to 50% faster to market and have 20% to 30% higher workforce productivity, [one recent study...
https://www.servicenow.com/workflow/employee-engagement/business-agility-resilience-post-covid.html
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Apprentice programs give companies access to a large and affordable hiring pool, ranging from high school graduates to military veterans. Studies also show that apprenticeships tend to produce [mor...
https://www.servicenow.com/workflow/employee-engagement/apprenticeships-fill-skills-gaps.html
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over 1 year
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When we have a great experience with a product or brand, whether it’s in our personal or professional life, it’s often because we feel heard. Our needs have been understood, anticipated, and met in...
https://www.servicenow.com/workflow/customer-experience/human-centric-design-experiences-ai-era.html
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over 1 year
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Deliver compliant, secure, connected experiences across your business.
Empower your agents and advisors to make the right decisions and act faster by digitizing the customer service journey. Do it...
https://www.servicenow.com/solutions/industry/financial-services.html
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https://www.servicenow.com/workflow/it-transformation/better-data-healthier-kids.html
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When transformation is done right, amazing things happen
Sales and Order Management for Technology Providers Define new product and service offerings quickly. Simplify sales and order fulfillment processes and manage post-sales activities to help boost ...
https://www.servicenow.com/products/order-management-tech-providers.html
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In the end, we're really talking about interfaces, right? Before this digital technology, our main interface for knowledge work was our eyes looking at a page. Now it’s screens, but in the futur...
https://www.servicenow.com/workflow/employee-engagement/business-case-wearable-devices.html
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Reinvent the employee experience for moments big and small Supercharge employee productivity and satisfaction with AI-driven self-service across any journey. Foster career growth and smarter talen...
https://www.servicenow.com/solutions/employee-experience.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/ai-impact-tech-skills-tomorrow.html
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over 1 year
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Citizen development provides a golden opportunity to make work, work better for employees, customers, and the broader community. So, how can organisations make citizen development happen?
“We took...
https://www.servicenow.com/workflow/employee-engagement/citizen-developement-in-the-real-world.html
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The potential for AI to transform business is both amazing and kind of scary. That’s never been more obvious to me than when I’m chatting with my kids. My son wants to be an industrial engineer jus...
https://www.servicenow.com/workflow/hyperautomation-low-code/automating-process-improvement.html
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over 1 year
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That’s one reason why 57% of CHROs say that HR has become a driver of digital transformation, while 75% are digitizing or automating at least a third of their HR tasks, according to a recent [study...
https://www.servicenow.com/workflow/employee-engagement/ai-improving-employee-experience.html
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This is the only way to secure the resources and support you’ll need for a multiyear customer experience journey.
The time and effort spent in designing a customer experience program can go to ...
https://www.servicenow.com/workflow/customer-experience/how-to-build-voice-of-customer-program.html
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Excellent customer experiences are the foundation for loyalty, while one bad experience can cause a customer to abandon a brand forever. Yet high-quality digital [customer experience](https://www.s...
https://www.servicenow.com/workflow/crash-courses/digital-customer-experience-articles.html
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over 1 year
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The value gap is the difference between the value an organization expects from their digital transformation investments and what they actually experience. And in speaking to customers, partners, an...
https://www.servicenow.com/workflow/customer-experience/close-digital-transformation-value-gap.html
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over 1 year
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[Empowering employees with AI sidekicks ](https://www.servicenow.com/workflow/customer-experience/empowering-employees-ai-sidekicks.html)
![image](https://www.servicenow.com/content/dam/workflow...
https://www.servicenow.com/workflow/voices.html
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