As the worker progresses in their role, the AI sidekick would continue to supply them with additional training to speed up the learning curve. It would analyze the employee’s performance against benchmarks within the company and the broader industry. For example, a customer service agent might receive real-time input on their interactions, including suggestions for how best to phrase responses to a customer who is impatient. The sidekick could even create workflows on the fly to solve common issues the agent was experiencing.

From the manager's perspective, GenAI will help them lead happier and more productive teams. AI can supply them with updates about how their team is doing and feeling on a given day, enabling them to support the teammates who need it most. The AI coach could help the human coach become more effective.

Because AI sidekicks would offer real-time support, even from a wearable device, GenAI will prove especially useful to workers in the field. Imagine an oil rig worker asking their smartwatch a question rather than pausing work to search for a knowledge base article on their laptop. Or picture an employee in a data center working through a technical solution with an AI sidekick instead of taking the time to pull up and read a troubleshooting guide.