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https://www.servicenow.com/workflow/it-transformation/from-adversity-to-advantage-special-report.html

workflow.servicenow.com · over 1 year
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AI is no longer just the domain of leading-edge innovators. Even historically conservative Australian organisations are investing in technologies such as robotic process automation and machine lear...

https://www.servicenow.com/workflow/employee-engagement/employee-experience-vs-customer-experience.html

workflow.servicenow.com · over 1 year
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We have the data necessary to develop digital twins of employees. For example, companies can track employee schedules and calendars to monitor their workloads. If the digital twin suggests that an...

https://www.servicenow.com/workflow/employee-engagement/the-case-for-creating-an-employee-digital-twin.html

workflow.servicenow.com · over 1 year
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Consumer technology has an even more serious obsolescence problem: It evolves so quickly that new releases are more feature-rich and higher quality than older ones, so many consumers discard perfec...

https://www.servicenow.com/workflow/customer-experience/customer-experience-sustainability-at-odds.html

workflow.servicenow.com · over 1 year
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Customized training programs are replacing one-size-fits-all sessions. Intel, for example, creates specialized educational content—particularly about artificial intelligence—and distributes it to s...

https://www.servicenow.com/workflow/employee-engagement/digital-skills-in-short-supply-smart-factories.html

workflow.servicenow.com · over 1 year
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43% of companies consider investment in blockchain technology a top strategic priority Blockchain‑based tools have potential to improve the security and efficiency of complex business processes ...

https://www.servicenow.com/workflow/it-transformation/blockchain-business-use-cases.html

workflow.servicenow.com · over 1 year
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In the modern supply chain, you’re solving the classic fundamental problem: reconciling your customer’s demand with your ability to supply it. You’ve got a manufacturer, distributors, suppliers, an...

https://www.servicenow.com/workflow/it-transformation/supply-chain-digitization-helps-solve-challenges.html

workflow.servicenow.com · over 1 year
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If you look at Biden’s infrastructure bill, which has a massive level of ESG incentives, if you look at California, New York, Massachusetts, and other states that have enacted similar regulations, ...

https://www.servicenow.com/workflow/customer-experience/companies-cant-afford-to-ignore-esg-regulation.html

workflow.servicenow.com · over 1 year
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In the insurance industry, Wall has helped identify another promising use case for conversational analytics—fraud detection. In 2021, Wall led a team, funded by the UK government, to use deep learn...

https://www.servicenow.com/workflow/customer-experience/ai-powered-conversational-analytics-improve-cx.html

workflow.servicenow.com · over 1 year
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Even OpenAI cautions that GPT has limitations, not the least of which is its propensity to write plausible-sounding but incorrect or nonsensical answers. “This [‘hallucination’ of fact and fiction]...

https://www.servicenow.com/workflow/it-transformation/generative-ai-changing-the-way-companies-operate.html

workflow.servicenow.com · over 1 year
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I would say we need to find a new, more sustainable balance between economic efficiency and social equity. When you get to Singapore’s level of prosperity and per capita income, the focus can shift...

https://www.servicenow.com/workflow/customer-experience/esg-policy-could-be-singapores-next-big-export.html

workflow.servicenow.com · over 1 year
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You need it, whether it’s good times or bad times, in the middle of a pandemic or not, in the middle of an economic crisis or not, in the middle of supply chain issues or not. Customers who are loy...

https://www.servicenow.com/workflow/customer-experience/how-to-recession-proof-customer-experience.html

workflow.servicenow.com · over 1 year
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The upshot: The employee lifecycle hasn’t fundamentally changed—as before, every employee is hired, onboarded, and eventually exits—but with fewer in-person interactions, the number of moments that...

https://www.servicenow.com/workflow/employee-engagement/hybrid-and-remote-employee-journey-mapping.html

workflow.servicenow.com · over 1 year
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Companies in every industry are adopting digital business models based on subscription services. When you’re selling streaming media, telecom, or software as a service, it’s all about renewals and ...

https://www.servicenow.com/workflow/it-transformation/all-companies-are-business-software.html

workflow.servicenow.com · over 1 year
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As hundreds of thousands of businesses, schools, and public agencies wait to reopen, digital services in every industry are booming. They will continue to do so long after the COVID-19 pandemic pas...

https://www.servicenow.com/workflow/customer-experience/customer-service-management-after-covid-19.html

workflow.servicenow.com · over 1 year
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How leaders can embrace digital business at scale

https://www.servicenow.com/workflow/regions.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/2024-artificial-intelligence-delivers.html

https://www.servicenow.com/workflow/hyperautomation-low-code/2024-artificial-intelligence-delivers.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/employee-engagement/india-building-learning-democracy.html

https://www.servicenow.com/workflow/employee-engagement/india-building-learning-democracy.html

workflow.servicenow.com · over 1 year
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Artificial intelligence is changing the enterprise at breakneck speed. And the AI revolution is just getting started.

https://www.servicenow.com/workflow/magazine.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/genai-exponential-enterprise.html

https://www.servicenow.com/workflow/hyperautomation-low-code/genai-exponential-enterprise.html

workflow.servicenow.com · over 1 year
www.servicenow.com
Machine learning models, the workhorse of AI business applications, are already contributing to companies’ bottom lines. Organizations that invest the most in machine learning are growing faster, e...

https://www.servicenow.com/workflow/crash-courses/enterprise-ai-examples.html

workflow.servicenow.com · over 1 year
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What's the next frontier of digital transformation? The connected ecosystem. We live in a truly interwoven world and it keeps on getting more connected. But look closer and you'll see the companie...

https://www.servicenow.com/workflow/it-transformation/connected-ecosystem.html

workflow.servicenow.com · over 1 year
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There are a lot of components working together to make what we do work, which is why you don’t really see any other product doing the same thing. We have about 30 different machine learning models ...

https://www.servicenow.com/workflow/hyperautomation-low-code/data-behind-disruption.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/guides/digital-transformation-in-healthcare.html

https://www.servicenow.com/workflow/guides/digital-transformation-in-healthcare.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/single-source-truth-esg-programs.html

workflow.servicenow.com · over 1 year
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