Vijay Kotu
Chief Analytics Officer
Vijay is SVP of Data and Analytics at ServiceNow where drives he data, analytics, and AI programs across the enterprise. He has led analytics organizations, focusing on AI, data strategy, machine learning, experimentation, engineering, enterprise adoption, & building analytics talent. Before ServiceNow, he was VP of Analytics at Yahoo and led marketing analytics at Life Technologies and Adteractive. He created algorithms to optimize online purchasing behavior and developed data platforms to manage marketing campaigns. He is the co-author of the book, Data Science: Concepts and Practice.
Recent News
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Now on Now: Run the company with C-suite and leadership dashboards
Now on Now: How data changed the way we run legal, ethics, compliance, & risk
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Conference Sessions
Now on Now: Using the CHRO Dashboard to make the best decisions for our people
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A conversation about AI governance
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<p>As AI continues to advance and reshape the landscape of work, it’s imperative to establish robust governance practices <strong>around risk, security, and the AI technology to support it</strong> <strong>to ensure AI is driving value.</strong> Effective governance must address the critical aspects of responsible AI implementation, including the development of secure and efficient systems, protection of data privacy, provision of notice and explanation, and consideration of human alternatives. Join this Think Big panel of leaders to learn what to consider about AI governance.</p>
Now on Now: Run the company with C-suite and leadership dashboards
SES1521-K23
<p>At ServiceNow®, we created a management system to run the company and ensure daily operations align with company priorities. Find out how the CEO, CIO, CCO, CHRO, GC, and other CXO Dashboards, department workspaces, process mining, and process dashboards connect together to provide alignment, transparency, and accountability in our daily operations.</p>
Now on Now: How data changed the way we run legal, ethics, compliance, & risk
SES1509-K23
<p>Budget squeezes and ever-changing regulations are challenging legal, ethics, compliance, and risk teams. In this session, join a powerhouse of ServiceNow executives to learn how data has transformed how we respond, run, and scale ServiceNow. Hear how we teamed up with analytics to build and use our GC Dashboard, privacy app, Enterprise Risk Dashboard, and CISO Dashboard to boost visibility and agility so we stay compliant while doing more with less. See how we go from insight to action and learn about our journey from reactive to proactive. Find out how data has become a complete game-changer.</p>
Now on Now: Amp-up with process mining
SES1840-K23
<p>To truly amp-up processes across your entire company, you need more than just process mining. You need a management system. In this session, learn about the system we use every day at ServiceNow® to identify process inefficiencies and turn them into opportunities. The session will dive into four key components that make up our management system: Workflow KPIs, process mining, Continual Improvement Management (CIM), and Process Automation. Learn how we set up the conditions for success to orchestrate 900+ digitized business processes across the enterprise.</p>
Meet the Execs: AI, Data & Analytics Happy Hour
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Unwind and connect at the “Meet the Exec: Data & Analytics Happy Hour” on Tuesday, May 6th, from 5–6 PM in the Data + Analytics Expo Zone. This networking event offers a unique opportunity to engage directly with ServiceNow’s top data and analytics leaders—Gaurav Rewari, SVP & GM, Vijay Kotu, Chief Analytics Officer, and Thack Brown, SVP, Global Solutions & Digital GTM. Join the conversation on emerging trends, challenges, and the future of data-driven decision-making. Whether you’re seeking fresh insights, inspiration, or just a great conversation, this is the place to be.
Partner Perspective: Putting AI to work with Workflow Data Fabric
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Get ready to be inspired as leading data and analytics providers partnering to shape our Workflow Data Fabric solutions discuss data trends in the AI era. These aren’t just trends— they’re signals of where the industry is heading. You’ll hear about the customer benefits of secure data access and how we are partnering beyond connectivity into areas like joint analytics applications and more! Moderated by Vijay Kotu, ServiceNow Chief Data and Analytics Officer, this panel is your ticket to bold insights and industry-shaping connections. Don’t miss this must-attend event.
Now on Now: Hear our leaders share real-world lessons learned on our AI journey
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ServiceNow unifies data, workflows, governance, & AI agents in a single AI platform to tackle complex enterprise challenges with a consumer-grade UX. Hear lessons learned from four senior leaders who use our AI-powered platform to navigate real enterprise challenges. Find out what’s worked, what surprised us, and how we course correct. See autonomous IT Agents prioritize and act in real-time, and what it takes to unlock faster value. We’ll explore our evolving use of Workflow Data Fabric to connect data across silos securely. Get practical insights from the front lines of AI transformation.
Now on Now: Making AI real for everyone in the company
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AI isn’t the future—it’s now. Despite this urgency, scaling AI beyond pilots remains a challenge. The key is embedding AI into everyday workflows across IT, HR, customer service, and beyond. Is your organization truly unlocking AI’s potential and are you ready? In this session, we'll show you how we're driving value at ServiceNow by embedding AI into daily operations using our very own Now Platform.