Sankha Nagchoudhury
SVP, DT Intelligent Ops
As ServiceNow's SVP, of Digital Technology, Sankha brings 30+ years of experience building and leading high-performing digital teams. He is strategy, execution, and people-focused with deep expertise in GBS, ERP, infrastructure and business go-to-market, supply chain, warehouse management, and production planning. Sankha runs multi-modal IT with a DevSecOps attitude. Before ServiceNow, he held leadership and transformation roles across industries with PepsiCo, ACN, IBM, BE (KPMG), and Ericsson. He's a collaborative servant leader and is a 3rd Degree Blackbelt in Taekwondo and 1st Degree in Weapons.
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Conference Sessions
Now on Now: Managing the platform at scale
SES1400
<p>ServiceNow® is growing at an incredible pace. To continue growing, we need a resilient architecture that can withstand increased loads. In this session, learn how we effectively manage the Now Platform® at scale as we expand. See how stakeholders and process owners partnered to configure our instance for security while using proactive monitoring to stay one step ahead. Learn how we drive efficient resource planning, execute upgrades, & manage multi-instance environments. From automated deployment pipelines to balancing feature development, we rely on ServiceNow to keep our system reliable.</p>
Now on Now: Amp-up with process mining
SES1840-K23
<p>To truly amp-up processes across your entire company, you need more than just process mining. You need a management system. In this session, learn about the system we use every day at ServiceNow® to identify process inefficiencies and turn them into opportunities. The session will dive into four key components that make up our management system: Workflow KPIs, process mining, Continual Improvement Management (CIM), and Process Automation. Learn how we set up the conditions for success to orchestrate 900+ digitized business processes across the enterprise.</p>
Now on Now: Managing Our Platform at Scale
SES7800
We are growing rapidly and managing extraordinary growth on the platform. In this session you’ll hear how we leverage the power of our AI platform to automate and orchestrate how we manage the platform at scale.
Now on Now: Expanding Autonomous Service Desk to HR, Finance and Beyond
SES7795
After achieving an autonomous IT service desk, we are taking what we have learned and extending autonomous service desk across the enterprise from HR, Finance and beyond. Join this session to learn how we are approaching this bold goal.
Now on Now: How we're approaching contract operations with AI
SES2440
Contracts are a part of every business. Speed and accuracy are essential, whether you’re on the buy or sell side. Hear how ServiceNow has embarked on a journey to supercharge our contract operations across our enterprise. We are leveraging AI agents to streamline contract creation, expedite reviews, and flag deviations from predefined guidelines. These AI-driven efficiencies enable our enterprise teams to save hours, focus on complex matters, and reduce turnaround times.
Now on Now: Unlocking value with experience-led innovation and Agentic AI
SES2400
In today’s AI-powered world, great experiences aren’t just a competitive advantage - they’re the fastest path to value. At ServiceNow, we embrace this reality. In this session, we’ll reveal how we use human-centered design to unlock efficiency and value from Agentic AI, transforming experiences for employees and customers through Employee Center Pro, CRM, and the Now Platform. Join us to learn how we are deploying AI agents to unify workflows and consolidate interactions from multiple systems of record into a single intelligent experience layer that will turbocharge our productivity.
Now on Now: Managing our platform at scale
SES2416
We are growing rapidly and managing extraordinary growth on the platform. In this session you’ll hear how we leverage the power of the intelligent platform to automate and orchestrate metrics-driven operations. We’ll share how we’re putting AI and digital employees to work across operations, and how we are right-skilling talent to support scaling.