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ACC Agents :: Collect Installed Software OnDemand

Import · Jul 26, 2023 · article

* To enable the enduser to run the installed software policy onDemand - not having to wait the default 24hrs.
* Standalone Installed Software policy created to avoid grabbing large payloads each time Enhanced Discovery policy was run.
* At the initial ACC agent deployment :
* ACC-V plugin configured, collect host discovery (enhanced discovery policy) runs
* software installed policy is set to run every 24hrs
* users have to modify policy schedule to retrieve installed software quicker
* The included update set contains a new UI Action and Script Include (Collect Software Installed / RunInstalledSoftwareCheck). Special thanks to [@Severin Launiau](https://www.servicenow.com/community/user/viewprofilepage/user-id/338641) for working with me on this effort!
* UI Action located on Agent record ::

* Check Recent ECC Queues to ensure the policy has triggered ::

#### Notes ::

* Some of the values are hardcoded - feel free to make/modify to fit your usecase

Labels:

* [agent client collector](https://www.servicenow.com/community/itom-articles/tkb-p/it-operations-management-kb/label-name/agent%20client%20collector?labels=agent+client+collector)
* [ITOM agent](https://www.servicenow.com/community/itom-articles/tkb-p/it-operations-management-kb/label-name/itom%20agent?labels=itom+agent)

[](https://www.servicenow.com/now-platform/latest-release.html)

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https://www.servicenow.com/community/itom-articles/acc-agents-collect-installed-software-ondemand/ta-p/2624785