logo

NJP

Agentic AI Doesn’t Wait. Can ITIL Still Lead?

New article articles in ServiceNow Community · Jun 02, 2025 · article

**Agentic AI Doesn’t Wait. Can ITIL Still Lead?**

ITIL gave us structure. Agentic AI rewrites the tempo. If you’re still designing for human-paced work, you’re not building for what’s next.

👇 Let’s break down where ITIL fits—and where it doesn’t.

View original source

https://www.servicenow.com/community/servicenow-ai-platform-blog/agentic-ai-doesn-t-wait-can-itil-still-lead/ba-p/3279276