Hardy Kuhn
IT Executive
IT Executive with 25 years of experience in defining, developing and delivering software for large and medium sized enterprises in the cloud and on-premise. Heading the ServiceNow Center of Excellence, where we drive digital transformation of after-sales processes for product support, cloud operations and security operations. Our CoE designs, implements and operates one of the biggest ServiceNow instances in the world with CSM, ITSM, ITOM, SecOps and Platform features and we are an early adopter of large language model assisted AI.
Recent News
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One large step for SAP, one giant step for Gen AI
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How Schwarz and SAP are positioning themselves for the future with their CoEI
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How SAP enhanced the customer experience with ServiceNow
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Conference Sessions
How Schwarz and SAP are positioning themselves for the future with their CoEI
SES2017
<p>Learn how Schwarz and SAP established Centers of Excellence and Innovation. Using ServiceNow® Impact to help ensure the long-term success of ServiceNow as a strategic platform, each organization is able to use the Now Platform® to deliver value and generate a competitive edge.</p>
One large step for SAP, one giant step for Gen AI
SES2826
<p>In this groundbreaking session, SAP—one of the first AI Lighthouse customers—unveils its strategy for embedding GenAI across the ServiceNow platform, marking a significant milestone in its enterprise AI strategy. This initiative is poised to redefine operational excellence, customer and employee satisfaction, and innovation by leveraging the capabilities of GenAI to process and analyze data end-to-end across the ServiceNow platform. Learn more about the strategic vision behind this integration, challenges, breakthroughs, and benefits for businesses looking to stay ahead in the digital era.</p>
Spotlight on the Technology Industry
SES1498
<p>Technology providers everywhere are looking for ways to accelerate the journey towards profitable anything-as-a-service business models. While technologies and tools are broadening the competitive landscape, providing AI-first solutions that drive growth and lower costs while reducing risk require people, processes, and systems to be connected across the entire business value chain.</p> <p>Get ready to be inspired by leading Technology Providers and their views on the future of anything-as-a-service growth.</p>
How SAP enhanced the customer experience with ServiceNow
SES1331-K23
<p>As a global leader in the enterprise software industry, SAP® identified siloed ticketing processes and usage of multiple support portals as a hindrance to the post-sales customer experience. In response, SAP leveraged CSM (Customer Service Management), ITSM, and ITOM to unify customer support and IT operations onto a single platform, resulting in more efficient customer support processes and a superior customer experience. Attend this insightful session to hear about SAP’s journey, benefits realized, and lessons learned.</p>
How SAP manages value and drives success
SES2613
Join us for an insightful session where SAP shares key learnings from its value management journey with ServiceNow. Learn how SAP discovered how to systematically capture value, evaluate business cases, and track improvements with KPIs.