Rohit Batra
VP and GM - Manufacturing, Telecom, Media & Tech Industry
Rohit Batra is VP and Head of Product Management for Telecom, Media and Technology at ServiceNow®. Rohit leads the TMT product strategy and roadmap pertaining to domains such as network and service experience, order management and customer experience for ServiceNow customers. Prior to ServiceNow, Rohit ran the solutions and product strategy teams at various organisations including Salesforce, Amdocs, Oracle and Comverse. He has over 20 years of experience in TMT industry across Customer Experience and BSS/OSS domain running delivery, solutions, and product management functions.
Recent News
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Telecom, media, and technology Keynote: Put AI to work
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Manufacturing Keynote: Driving industry innovation with AI and beyond
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Spotlight Keynote: AT&T says YES to improving service delivery
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Spotlight Keynote: Technology Providers say YES to powering connected ecosystems while reducing costs
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Conference Sessions
Manufacturing Keynote: Driving industry innovation with AI and beyond
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<p>From managing commercial operations to engaging your frontline workers or delivering on the promise of the digital factory – manufacturers are hungry to stop talking about innovation and actually deliver. Get a peek into the key investments ServiceNow<span style="font-size: 11.0pt;">®</span> is making in manufacturing solutions and building GenAI capabilities specifically tailored for your needs. Hear from leading manufacturers on why they chose ServiceNow as their digital transformation partner of choice to deliver on the promise of Industry 4.0.</p>
Telecom, media, and technology Keynote: Put AI to work
KEY1497
<p>Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Navigating rapidly changing markets while meeting the ever-evolving customer demand for digital-first experiences requires constant innovation to capture new opportunities and create value. Hear from leading TMT companies and their visions for an AI-first ecosystem—one poised to revolutionize experience, unleash operational efficiency, and unlock growth with automation.</p>
Spotlight on the Telecom Industry
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<p>The advent of AI has emerged as a powerful catalyst for innovation and growth in Telecom. This new era requires new strategies, all of which are underpinned by the need for a common, digital-first foundation; one that connects the people, processes, and data responsible for the work that will help Telcos accelerate digital transformation. Get ready to be inspired by leading Telcos as they share a new industry vision, one of digital optimism.</p>
Spotlight on the Technology Industry
SES1498
<p>Technology providers everywhere are looking for ways to accelerate the journey towards profitable anything-as-a-service business models. While technologies and tools are broadening the competitive landscape, providing AI-first solutions that drive growth and lower costs while reducing risk require people, processes, and systems to be connected across the entire business value chain.</p> <p>Get ready to be inspired by leading Technology Providers and their views on the future of anything-as-a-service growth.</p>
Managing AT&T’s Fiber Broadband Networks
SES2421-K23
<p>From businesses to the individual consumer, AT&T’s broadband networks have become increasingly central to every aspect of day-to-day lives and businesses. Customer demand for connectivity isn’t slowing down, which makes managing AT&T’s fiber network critical for maximizing network investment, managing orders, and improving service experience. Learn how AT&T is leveraging ServiceNow® to rollout and manage both their fiber network and operations. </p>
Spotlight Keynote: Technology Providers say YES to powering connected ecosystems while reducing costs
SPT1875-K23
<p>Today, technology providers are faced with a market characterized by unprecedented challenges and massive growth opportunities. The problem is – most technology providers rely on a robust ecosystem underpinned by thousands of processes across teams, customers, partners, and systems. Companies like Hexaware, Dell, and Equinix know that the complexity of connecting people and systems shouldn't stand in the way of growth. Join executives from these three customers along with Rohit Batra, General Manager of TMT at ServiceNow® to reveal how they are driving innovation across customer and partner experiences – all while reducing the cost to serve.</p>
Spotlight Keynote: AT&T says YES to improving service delivery
SPT1877-K23
<p>As connectivity transforms every aspect of life, communications service providers (CSPs) are managing economic pressures in a hypercompetitive environment while striving to grow. The problem is--most CSPs rely on outdated technology and disjointed processes that yield manual order processing, longer fulfillment time, inaccurate installation appointments, and ultimately, frustrated customers. To succeed in today’s digital economy, order management is too critical to ignore. AT&T knew their B2B customers wouldn’t settle for anything less than consumer-grade experiences. Join Sapna Jain, VP Global Operations and Services at AT&T, and Rohit Batra, General Manager of TMT at ServiceNow to learn how AT&T continuously innovates across service delivery.</p>
Spotlight: CRM for Manufacturing
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ServiceNow has become a leading partner when it comes to powering CRM for Manufacturers. In this session, discover how ServiceNow's AI-powered tools drive customer support and revenue growth, while hearing directly from an industry-leading manufacturer about how they leverage the ServiceNow platform to help improve the customer experience. Don’t miss this opportunity to see how ServiceNow is accelerating growth across the industry.
Transforming Field Service: Orange's Journey with ServiceNow
SES3710
Discover how Orange, a leading multinational telecommunications company, was able to streamline field service processes, increase technician productivity and automate workflows with ServiceNow. With over 290 million customers and thousands of technicians, Orange manages a complex service infrastructure but needed complete real time visibility into their field service operations. In this session, you will hear how Orange has worked with ServiceNow to deliver on their mission to easily deploy new services and provide exceptional customer service.
Breaking up with legacy CRM: Unlock growth with a single AI platform
SES3257
As companies everywhere work to meet rising customer expectations, legacy CRM systems just can’t keep up. Siloed data, inefficient workflows, and slow response times prevent teams from delivering effortless, proactive service customers demand. Hear from industry leaders who have transformed customer service by uniting front, middle, and back office teams on a single AI platform. Learn how this shift has improved collaboration, streamlined workflows, and enhanced customer experiences, enabling their organizations to better serve customers and drive growth.