Michèle Weynandt
Head of Product Management Service Management Processes & Solutions
Product Manager driving GenAI initiatives and leading the definition, development and delivery of the CSM/ITSM processes at SAP. I support SAP's digital transformation in after-sales support and cloud operations across all lines of business. Our CoE guides the definition and seamless implementation of SAP's golden standard processes on ServiceNow, I prioritize innovation, value delivery, and employee efficiency, with over 40,000 agents live on the platform.
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Conference Sessions
How SAP transformed customer support with GenAI
SES1971
<p>Join this session for an exclusive behind-the-scenes look at how SAP, in partnership with Accenture, created a GenAI framework to elevate business agility at scale on the ServiceNow® platform. Don't miss out on this opportunity to gain invaluable insights into the future of Customer Service Management and how organizations can benefit from these advancements.</p>
SAP's A(Gentic)I Journey - generating efficiency gains for Customer Support
SES3522
Join us to learn how SAP is revolutionizing its customer support operations by integrating generative AI and Agentic AI into the daily workflows of its engineers. Over the past two years, SAP has embarked on its generative AI journey, developing a scalable factory approach that extends across the platform and supports the expansion of Agentic agents. This session will delve into SAP's journey, highlighting key lessons learned and sharing best practices.
Agentic AI: How SAP and Accenture are shaping the future of enterprise processes
SES1769
Discover how SAP and Accenture are pioneering Agentic AI to transform SAP's service and operations processes. Leveraging latest advancements in autonomous agents, we explore first achievements, challenges, and lessons learned in deploying AI Agents at scale. Learn how these innovations accelerate service and operations processes, optimize workflows, and unlock unprecedented value for businesses.