Daniel Draes
Principal Product Success Manager
With 10+ years experience on ServiceNow Daniel has seen a lot of the platform. It started with implementing ServiceNow in a manufacturing industry as internal project manager before he joined ServiceNow in 2013 as the first Technical Consultant in Switzerland. Since then worked on numerous projects across EMEA as consultant and architect. Since 2021 Daniel took the position of Product Success Manager for Creator Workflows with a strong focus on Automation Engine and general Platform topics.
Recent News
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Teaching ServiceNow to read using AI powered Document Intelligence
DD
How to drive business automation with intelligent workflows and Generative AI
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Build sustainable automations! experience building robust automations in RPA
VS
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BotCraft 101: Unleash your first robotic creation with the universal UI recorder
How to migrate from scripted integration to Integration Hub - Part 5
How to migrate from scripted integration to Integration Hub - Part 4
How to migrate from scripted integration to Integration Hub - Part 3
How to migrate from scripted integration to Integration Hub - Part 2
How to migrate from scripted integration to Integration Hub - Part 1
Lab: Build your first robot with our new Universal UI Recorder
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Roundtable: How to govern a citizen development program to safely scale app creation
Conference Sessions
How to drive business automation with intelligent workflows and Generative AI
SES1542
GenAI solutions are the future of low code app development, but many leaders struggle to determine which ones deliver tangible business value. Join this roundtable to learn how, on day 1 with the Now Platform®, users can accelerate business transformation and measure the results of Low Code and GenAI investments in real-time. Discover how to leveraging App Engine and Now Assist (ServiceNow®’s GenAI) to redefine the development experience beyond IT and empower their workforce to generate code, flows, and apps using natural language prompts.
Teaching ServiceNow to read using AI powered Document Intelligence
CCL1167
<p>Unlock the potential of Document Intelligence! In this lab, explore how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can seamlessly read unstructured formats like PDFs. Dive into setting up the essential elements and training the AI on real-world documents. Watch as machine learning engine swiftly grasps crucial elements, enabling seamless processes—from document retrieval to content extraction. Say goodbye to manual intervention; let the AI orchestrate the symphony of data, pushing it effortlessly to your upstream processes.</p>
Build sustainable automations! experience building robust automations in RPA
CCL1154
Join this lab to learn how to build RPA automations with best practices and pre-defined frameworks, and exception management.
BotCraft 101: Unleash your first robotic creation with the universal UI recorder
CCL1170
Embark on a journey into the future of robotic automation! Immerse yourself in this lab where you’ll create your very first robotic marvel. Utilizing cutting-edge tools, including the RPA Desktop Design Studio and the Universal Recorder, you’ll become a master of robots. From UI Controls to seamless communication with ServiceNow, we’ll guide you through every twist and turn, ensuring that you not only master the Universal Recorder, but also learn to enrich recorded steps and handle potential errors effectively.
Lab: Teaching ServiceNow to read documents!
CCL1239-K23
With the addition of Document Intelligence to the capabilities list of ServiceNow® we now have a smart and easy way to read data from unstructured formats like PDF. This lab will teach you how to set up all the required elements and start training on real documents. You will experience how quickly the Machine Learning Engine will be able to pick up the needed elements and allow your processes to run without any human interaction - from document retrieval to content extraction and pushing the extracted data to an upstream system.
Ask the Experts: How to process events from other apps in your ecosystem
CCE2409-K23
In this session, I would demo live how customers can trigger flows based on an event happening on other apps like Jira and Github in their ecosystem, and then answer questions related to event triggers.
Roundtable: How to govern a citizen development program to safely scale app creation
SES2639-K23
<p>With low-code application development tools, more of your employees can turn their domain expertise into solutions, without adding to IT’s workload. But to scale a successful citizen development effort, a sound governance framework is critical to prevent app sprawl and verify app security. Join this roundtable of your peers to learn more about building a low-code practice with less risk. Whether you are well on the path of your citizen development journey or just setting out, you will learn how low-code tools with the right governance and guardrails can turn anyone safely into an app creator.</p>
Lab: Build your first robot with our new Universal UI Recorder
CCL1188-K23
<p>In this lab, you will get to build your very first robotic automation using ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>'s latest features in RPA Hub such as the RPA Desktop Design Studio, Universal Recorder, Chrome Connector and Unattended Robots. The lab will teach the basic skills of RPA like installing all the components, communication between robot and ServiceNow and - most importantly - to solve the input form challenge on rpachallenge.com.</p>
Citizen development unleashed: Capability and Governance with Creator studio
CCE1579
Explore how to take Creator studio a step further, by extending it with often asked for features. Like sets of questions, tables, dynamic fulfilment and more. Explore how to foster citizen development with control through structured governance and empowered by admin teams.
AI alphabet soup
CCE1275
Are you confused about ServiceNow's AI offerings and how they can help you? Join this session to learn about our tools and what use cases apply to each.
BotCraft 101: From text to action—Building robots with Now Assist
CCL1673
Unlock the potential of robotic automation in this engaging lab! Join us for BotCraft 101, where you’ll leverage the Now Assist Text to RPA feature to create your first automated robot. Learn how to start with automatically generated workflows and enhance them with custom logic and error handling. We’ll guide you through best practices for refining your robotic processes and ensuring seamless integration with ServiceNow. Note: A laptop with remote desktop connectivity is required for this session.
Master your workflow: Hands-on lab with Now Assist for Creator
CCL1672
Unlock the full potential of Now Assist for Creator! This lab offers you the chance to actively engage with the latest AI features. Discover how skills like App, Flow and Form generation can streamline your development process and explore additional cutting-edge tools like automatic test generation and app summarization. Whether you're an experienced developer or just starting out, this session will equip you with the skills to make developing more intuitive and efficient. Join us to master your workflow and develop smarter, not harder!