Dale Dunkerley
Principal Emerging Practices Manager
With 10+ years experience on ServiceNow Dale has been with the platform for a long time. He joined ServiceNow in 2011 initially as a Technical Consultant in the UK, but then went on to be one of the first Business Process Consultants. Dale left ServiceNow in 2015 and worked on numerous projects across EMEA as consultant and architect for a couple of different partners, and more recently was a customer at enterprise financial companies. Since 2022 Dale took the position of Product Success Manager for Creator Workflows with a strong focus on Citizen Development and App engine topics.
Recent News
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Teaching ServiceNow to read using AI powered Document Intelligence
Application deployment: AEMC managing it all by configuring the pipeline
PD
Application deployment: AEMC taking the next step with the pipeline
BotCraft 101: Unleash your first robotic creation with the universal UI recorder
Conference Sessions
Application deployment: AEMC taking the next step with the pipeline
CCL1196
<p>With the latest release of AEMC there is new functionality that allows further configuration of the pipeline to update approvers for deployment stage and how to add addtional automation for tasks such as change requests to deployment workflows. Join this lab on how to get the AEMC pipeline configured for a more mature environment.</p>
Application deployment: AEMC managing it all by configuring the pipeline
CCL1195
<p>Development to production via a pipeline for app engine studio apps, and how to get away from Update sets for Citizen developers. This includes an overview of app intake, collaboration requests and deployment requests. As this will give you everything you need to understand and get an app deployed using the AEMC pipeline.</p>
Designing Apps: A discussion of leading practices
CCB1197
<p>Leading practices for application development for the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">ServiceNow®</span></span> Platform. Whether you are a seasoned developer, a new developer or a citizen developer, then there are some basic principles and practices that should be understood. This includes App scopes, Catalog builder, UI builder, flow designer and more.</p>
Teaching ServiceNow to read using AI powered Document Intelligence
CCL1167
<p>Unlock the potential of Document Intelligence! In this lab, explore how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can seamlessly read unstructured formats like PDFs. Dive into setting up the essential elements and training the AI on real-world documents. Watch as machine learning engine swiftly grasps crucial elements, enabling seamless processes—from document retrieval to content extraction. Say goodbye to manual intervention; let the AI orchestrate the symphony of data, pushing it effortlessly to your upstream processes.</p>
BotCraft 101: Unleash your first robotic creation with the universal UI recorder
CCL1170
Embark on a journey into the future of robotic automation! Immerse yourself in this lab where you’ll create your very first robotic marvel. Utilizing cutting-edge tools, including the RPA Desktop Design Studio and the Universal Recorder, you’ll become a master of robots. From UI Controls to seamless communication with ServiceNow, we’ll guide you through every twist and turn, ensuring that you not only master the Universal Recorder, but also learn to enrich recorded steps and handle potential errors effectively.
Citizen development
CCE1273
This can be a scary and/or controversial topic in many organizations. Come find out how to take the risk out of citizen development and take some load off of your developers
BotCraft 101: From text to action—Building robots with Now Assist
CCL1673
Unlock the potential of robotic automation in this engaging lab! Join us for BotCraft 101, where you’ll leverage the Now Assist Text to RPA feature to create your first automated robot. Learn how to start with automatically generated workflows and enhance them with custom logic and error handling. We’ll guide you through best practices for refining your robotic processes and ensuring seamless integration with ServiceNow. Note: A laptop with remote desktop connectivity is required for this session.
Application deployment: Advanced configuration of pipelines in AEMC
CCL1162
With the latest release of AEMC there is new functionality that allows further configuration of the pipeline to update approval groups, decision tables for different environments, review automated testing results and add change requests to ensure appropriate governance. Join this lab on how to get the AEMC pipeline configured for a more mature environment.