Vipul Srivastava
Director, Product Management
Vipul joined ServiceNow in 2023 as Director, Inbound Product Management team at ServiceNow. His primary focus is on RPA and Automation Center. Vipul has over 15 years of experience in building products on both B2B and B2C domains. Vipul has built a diverse range of products from enterprise integrations, payments, inventory management, ordering, promotions and online gaming.
Recent News
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Build sustainable automations! experience building robust automations in RPA
AutomationOps! The easiest way to promote RPA applications between instances
Lights, Camera, ACTION! Take Actions On Your Automations On Automation Center
Experience Life Of Automation CoE With New Kanban Board From Automation Center
Ask the Experts: ChatGPT for processing unstructured data in RPA
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Ask the Experts: Building your next automation? Let's talk how AI can help you
AN
Conference Sessions
Lights, Camera, ACTION! Take Actions On Your Automations On Automation Center
CCE1151
Join us to discuss on how to take corrective measures and create immediate actionables to mitigrate and remediate automation issues
Experience Life Of Automation CoE With New Kanban Board From Automation Center
CCE1150
<p>Join us to learn how to prioritize, manage and monitor automation development activities with the new Kanban board</p>
AutomationOps! The easiest way to promote RPA applications between instances
CCE1152
<p>Join us to discuss on how to promote and migrate RPA Hub assets between instance, the devops way.</p>
Ask The Expert: GenAI powered help for RPA
CCE1069
We get it...sometimes it gets daunting to use the RPA Design Studio. There are thousands of out of the box components available which makes the studio very powerful but sometimes you don't know which is the right one for your scenario. The only option was to go through product documentation and understand how each component works. But with the power of GenAI, now you can just describe your requirement in natural language and the AI help will automatically tell you which component to use and how. Getting your bots ready to for action have never been easier.
Build sustainable automations! experience building robust automations in RPA
CCL1154
Join this lab to learn how to build RPA automations with best practices and pre-defined frameworks, and exception management.
Ask the Experts: ChatGPT for processing unstructured data in RPA
CCE2490-K23
Leveraging ChatGPT for unstructured data processing and script generation in RPA.
Ask the Experts: Building your next automation? Let's talk how AI can help you
CCE2494-K23
<p>Join this session to hear how AI can help build automations.</p>
Ask the Experts: Building RPA automations at scale
CCE2491-K23
Build RPA automations at scale along with error management and understand how to automatically manage retries at ease.
ServiceNow Lens - let your computer screen work for you!
CCE3584
ServiceNow Lens is a visual assistant designed to seamlessly monitor any part of your screen—or the entire screen—and automatically execute preconfigured actions. Ideal for ITSM use cases and beyond, ServiceNow Lens can detect alert/error messages in real-time, raising incidents instantaneously. It ensures round-the-clock application and dashboard monitoring, autonomously taking the right actions to keep your operations running smoothly. Come join an engaging discussion on how ServiceNow Lens can help boost business productivity.
Need a Bot for process automation? If you can describe it, you can build it!
CCE3580
Robotic Process Automation gives you the power to automate routine actions on the ServiceNow platform. We've made it even easier to develop RPA Bots. Just describe the bot using freeform text, and let ServiceNow generate the Bot on your behalf. Let's explore together how this innovation can help you solve real-world business problems.
Click. Capture. Automate: Meet Lens, Your Visual AI Assistant
CCB1501
GPT-LENS is a visual assistant designed to seamlessly monitor any part of your screen—or the entire screen—and automatically execute preconfigured actions. Ideal for ITSM use cases and beyond, GPT-LENS can detect alert/error messages in real-time, raising incidents instantaneously. It ensures round-the-clock application and dashboard monitoring, autonomously taking the right actions to keep your operations running smoothly. Empower your workflows with GPT-LENS and embrace the future of automated monitoring and response.
AI-Augmented workflows: Enterprise transformation without endless timelines
SPN2393
In today's fast-paced digital ecosystem, organizations must rethink their workflow strategies to remain competitive. This session explores how AI-driven automation and GenAI-powered process intelligence can optimize ServiceNow workflows, reduce operational bottlenecks and enhance cross-functional collaboration. We will showcase real-world implementations where AI has streamlined ITSM, SecOps and Customer Service workflows, delivering tangible business outcomes.
From image capture to workflow! ServiceNow Lens: A productivity game-changer
SES3172
Experience the power of ServiceNow Lens in transforming how your team interacts with visual content on your screen. Based on a Vision-LLM model, we’re converting static data you can point Lens to, into dynamic, intelligent workflows effortlessly. With one-click integration and AI-driven insights, users can eliminate manual efforts, reduce errors, and unlock unprecedented efficiency. Empower multiple personas on both Windows and Mac platforms to revolutionize visual content handling and decision-making. Join us as we redefine productivity and pave the way for an AI-powered workflow revolution.
Partner Perspective: Putting AI to work with Workflow Data Fabric
SES3173
Get ready to be inspired as leading data and analytics providers partnering to shape our Workflow Data Fabric solutions discuss data trends in the AI era. These aren’t just trends— they’re signals of where the industry is heading. You’ll hear about the customer benefits of secure data access and how we are partnering beyond connectivity into areas like joint analytics applications and more! Moderated by Vijay Kotu, ServiceNow Chief Data and Analytics Officer, this panel is your ticket to bold insights and industry-shaping connections. Don’t miss this must-attend event.