Jeremy Duncan
Sr Solution Architect - Workflow Design Studio
Jeremy is a Platform Architect on the Workflow Design Studio team at ServiceNow. He is an experienced architect with over 18 years of professional. His experience and certifications span across technology disciplines of hardware, software, and information security. With 12+ years of ServiceNow experience and many implementations in the Enterprise, Federal and Commercial spaces, he brings a breadth of platform knowledge that aids him in sound architectural decisions. He achieved his B.B.A. at MTSU and majored in Information Systems.
Recent News
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Focusing on the human side of things
New article articles in ServiceNow Community
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over 1 year
Now Assist @ Knowledge: Discover how we built the GenAI experience for K24
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Roundtable: How to govern a citizen development program to safely scale app creation
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Spotlight Panel: Making the world work better with the Now Platform
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Roundtable: Tips and tricks for scaling hyperautomation
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Conference Sessions
Now Assist @ Knowledge: Discover how we built the GenAI experience for K24
SES5095
<p>Join this session to learn how a small team of ServiceNow solution architects and developers was able to quickly build a generative AI-powered experience to answer questions about the Knowledge conference. Platform components used to build the experience include Now Assist, Now LLM, AI Search, Service Portal, and Workflow Studio.</p>
Spotlight Panel: Making the world work better with the Now Platform
SPT2623-K23
<p>When the war in Ukraine began displacing hundreds of thousands of families, Welcome.US matched the goodwill and generosity of thousands of Americans with those that needed help fast. How? By bringing the Welcome Connect app to market in 4 weeks on the Now Platform. Join Dave Wright, ServiceNow Chief Innovation Officer, Pat Casey, ServiceNow CTO, Nazanin Ash, Welcome.US CEO and Luc Teboul, Goldman Sachs’ Partner and digital transformation leader, as they discuss how businesses can help non-profits make the world work better for everyone with the Now Platform.</p>
Roundtable: Tips and tricks for scaling hyperautomation
SES2638-K23
<p>Enterprises must improve the efficiency of their processes and workforce, and fast. Yet, most are struggling with a myriad of manual processes on top of a fragmented landscape of siloed data and islands of automation tools. You have a vision to pursue hyperautomation that scales, and leveraging best practices is an excellent way to avoid wrong turns.</p> <p>Register to join the discussion with ServiceNow experts and your peers from leading organizations to discuss learnings, challenges, and best practices for achieving hyperautomation that drives near-term and long-term efficiency and impact.</p>
Roundtable: How to govern a citizen development program to safely scale app creation
SES2639-K23
<p>With low-code application development tools, more of your employees can turn their domain expertise into solutions, without adding to IT’s workload. But to scale a successful citizen development effort, a sound governance framework is critical to prevent app sprawl and verify app security. Join this roundtable of your peers to learn more about building a low-code practice with less risk. Whether you are well on the path of your citizen development journey or just setting out, you will learn how low-code tools with the right governance and guardrails can turn anyone safely into an app creator.</p>
What the Actual Future? Your Roadmap to AI Innovation
SES3631
The AI-driven pace of innovation is accelerating—who's keeping up? And how? And where exactly are we going? Innovation experts Dave Wright and Brian Solis share new research on enterprise AI adoption and what it means for the future of business. Join us for a deep dive into the state of enterprise AI! Key highlights: * Insights from the 2025 Enterprise AI Maturity Index * Concrete strategies for increasing AI maturity * Fireside chat with Rachael Sandel, Group Chief Information Officer at Orica * Facilitated discussions with innovation leaders A must-attend session for executives and innovators seeking to position their organizations at the forefront of AI business transformation.