ServiceNow News
26 items
ReleaseOps in the Zurich release gives us a powerful way to orchestrate application deployments end to end – but many real-world releases still depend on critical manual tasks. In this post, I’ll s...
How to extend ReleaseOps pipelines with manual deployment steps
New article articles in ServiceNow Community
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about 2 hours
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Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual refreshes, new regu...
Introducing AI Response Assist in Smart Assessment Engine
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about 7 hours
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Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy for years to come. ...
Data Type Selection for ServiceNow Custom Scoped Applications
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about 20 hours
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In the [first part of this series](https://www.smashingmagazine.com/2026/01/beyond-generative-rise-agentic-ai-user-centric-design/), we established the fundamental shift from generative to agentic ...
Designing For Agentic AI: Practical UX Patterns For Control, Consent, And Accountability
Articles on Smashing Magazine — For Web Designers And Developers
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about 22 hours
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Team-Level Agile ...
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Team-level agile planning in CWM
New article articles in ServiceNow Community
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1 day
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What Exactly Is an Engagement?
So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...
Engagements in Customer Success Management
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1 day
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---Please consult security and risk organizations before proceeding with the design below. In an ideal scenario, we don't want retirees to access employee information. The following approach was so...
Employee Directory for Alumni Users?
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1 day
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HR service delivery defines how employees experience HR every day.
In a nutshell, it’s the way your organization delivers HR services, information, and support to employees across their entire lif...
How to Improve HR Service Delivery with Modern ServiceNow Capabilities
Pathways Consulting Group
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2 days
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Why is it modeled like that? This question often comes up in CSDM workshops. This series of small articles will dive into some specific modeling practices related to not just CSDM but also Service ...
WIIMLT - shared application instances
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2 days
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Process image for new tasks Agentic Workflow
Overview:
This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leve...
Process image for new tasks Agentic Workflow:
New article articles in ServiceNow Community
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3 days
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ServiceNow has evolved from a process-driven, no/low/pro code rapid development workflow platform into an AI-powered intelligent ecosystem that transforms how enterprises manage operations. At the ...
ServiceNow Predictive Intelligence or Now Assist? Yes!
New article articles in ServiceNow Community
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3 days
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Why Database Security Matters
The single most important feature that your custom scoped app must have, is data security. There is no other capability that is more important. Before you b...
ServiceNow Custom Scoped App Security: A Developer's Guide to Access Control Lists (ACLs)
New article articles in ServiceNow Community
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3 days
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Overview:
With the ingestion of many different assets from many different scanners, we may run across the situation where we have items in the “unmanaged” ci class tables of Unclassed hardware [c...
Maintaining scanner asset hygiene with Data Manager
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3 days
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Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troca de conhecimento, a riqueza de informações (gratu...
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Summary Artigos/Posts publicados nas redes Janeiro/2026
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4 days
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_Audits don’t have to be chaos_
How many hours will your leaders lose this quarter verifying user access? As reviews loom, the audit cycle repeats: exporting spreadsheets, chasing approvals, and h...
Overview of the project management area of the Strategic Portfolio Management application. Role required: it\_project\_manager This video covers: 00:00 Intro 00:17 Project workspace 00:47 Details 0...
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SPM project management | Getting started with project management
ServiceNow Documentation
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6 days
Register an application through the Microsoft Entra ID portal servicenow servicenowdemo For more information see: Documentation page: https://www.servicenow.com/docs/r/it-asset-management...
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Register a Microsoft Entra ID application
ServiceNow Documentation
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6 days
Join us for the first live webinar in a new custom app development series focused on best practices to review: - Benefits of staying out of the box Build vs buy: configuration, customization and cu...
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App Engine Academy (EMEA): App Engine Licensing Overview
ServiceNow Community
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6 days
When learning the principles of basic CSS, one is taught to write modular, reusable, and descriptive styles to ensure maintainability. But when developers become involved with real-world applicatio...
CSS <code>@scope</code>: An Alternative To Naming Conventions And Heavy Abstractions
Articles on Smashing Magazine — For Web Designers And Developers
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7 days
smashingmagazine.com
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The Discovery Admin Workspace provides a single, centralized platform to monitor, track, and execute discovery tasks.
By consolidating schedules, diagnostics, tuning, anomaly detection, and other ...
