ServiceNow News
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We just deployed our first AI agents with a state government client. The job? Automate travel applications. Sounds simple — until you see what actually happened.
The process was a mess: fragmented...
AI Agents Are Here — And They're Going to Wreck the Old Playbook
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10 months
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In May we released version 27.2.2 of Now Assist for Creator ([store.servicenow.com](https://store.servicenow.com/sn%5Fappstore%5Fstore.do!/store/application/8178fec0ce0431105a7c9305875b2dca/27.1.0)...
What's new in Now Assist for Creator? Yokohama store 2 (May) release
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10 months
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Here is the presentation with the resource links
K25 Upgrades round table
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10 months
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This post is only intended for K25 on site participants for LAB3532 | Thurs 5/8 1:30 -3:10PM
Please ignore if you are not attending
Lab Guide: <https://servicenow-events-or-lab-guidebo.gitbook.io...
K25 LAB3532 : Build Your First AI Agent for CSM
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10 months
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Generic troubleshooting steps to resolve issues encountered in the Suggested steps generation skill feature
Product documentation reference: [Cluster incidents for the Suggested steps generation ...
Troubleshooting steps for Now Assist for ITSM - Suggested Steps generation skill feature
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10 months
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It would be useful to know, how users interact with your ServiceNow instance be it the portal, custom application. Knowing how users interact with your ServiceNow applications, allows you to improv...
Value of ServiceNow User Experience Analytics
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10 months
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Mastering GlideRecord Update and Insert with Reference in ServiceNow: A Practical Guide
Mastering GlideRecord Update and Insert with Reference in ServiceNow: A Practical Guide
ServiceNow script...
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Mastering GlideRecord Update and Insert with Reference in ServiceNow: A Practical Guide
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10 months
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Enterprise workflow management platform ServiceNow on Wednesday announced its second AI-related acquisition this year. ServiceNow said that it has signed a definitive agreement to acquire Data.Worl...
ServiceNow acquires Data.World months after snatching up Moveworks | TechCrunch
ServiceNow | TechCrunch
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10 months
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Read to learn more about new innovations within the Q2'25 store release for Sales and Order Management, including sales forecasting, automated renewals, and self-service MACD.
What's new in the Q2'25 store release for Sales and Order Management
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10 months
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You can use exercises to make sure that your organization’s teams are prepared for a disruption. Exercises help teams identify gaps in recovery strategies and plans and trigger suggestions for corr...
Business Continuity Management > Real-Time Insights into Preparedness > Recovery and Exercise Management
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ServiceNow AI Agent Studio is a platform for building, customizing and managing AI agents with the ServiceNow Platform. It allows users to create AI agents using natural language prompts, enabling ...
ServiceNow AI Agent Studio
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10 months
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While the benefits of a Workflow Data Fabric are immense, building one is no small feat. It requires more than just choosing the right tools, it demands architectural foresight, cross-functional al...
Challenges in Building a Workflow Data Fabric
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Follow ServiceNow MVP Willem Zeiler as he adventures through Knowledge and CreatorCon 2025!
An MVP’s Perspective: Willem Zeiler’s K25 Live Blog
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10 months
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Follow ServiceNow MVP Willem Zeiler as he adventures through Knowledge and CreatorCon 2025!
An MVP’s Perspective: Willem Zeiler’s K25 Live Blog, Day 1
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As part of Technical governance, we need to understand when to use Update Sets Vs Application Repository, so we can plan the update process any avoid any common mistakes.
ServiceNow Application Re...
Update Sets Vs Application Repository
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As part of Technical governance, surrounding your ServiceNow instance, we need to understand, how we work with update sets to avoid errors and performance issues.
What is an update set S ystem Up...
ServiceNow Update Set Leading Practices Part 2
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10 months
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When people ask me what I love most about working at ServiceNow, I could give them the obvious answers: the platform, the culture, the innovation. But truthfully?
The thing that gets me excited e...
From a Spark to a Strategy: Why I Love Working on ServiceNow Impact
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80% of your enterprise content is unstructured—and AI can’t access it. At Knowledge 2025, we unveiled a way to turn that hidden data into a powerful driver of automation and insight. Learn how.
K25 Session: Fueling AI - Unlocking Content and Data to Supercharge Your Knowledge Base
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Knowledge 2025 Highlights #Know25
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In an increasingly interconnected digital landscape, financial institutions across the EU must navigate evolving regulatory demands. One...
Streamline ICT Contract and Third-Party Risk Management with ServiceNow
REDE Consulting
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10 months
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