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K25 LAB3532 : Build Your First AI Agent for CSM

New article articles in ServiceNow Community · May 07, 2025 · article

This post is only intended for K25 on site participants for LAB3532 | Thurs 5/8 1:30 -3:10PM

Please ignore if you are not attending

Lab Guide: https://servicenow-events-or-lab-guidebo.gitbook.io/knowledge-2025/lab3532-k25

Student Instance Reservation URL: https://clabs.link/lab3532-2jtrf

Reservation code: 2XVNH

To refresh Now Assist Virtual Agent if it's not working:

1. Go to All > Conversational Interfaces > Assistants

2. Select Now Assist in Virtual Agent - BP

3. Click on Save and Continue until the last step

That's it! Now you can go back to the portal and try it again

View original source

https://www.servicenow.com/community/csm-articles/k25-lab3532-build-your-first-ai-agent-for-csm/ta-p/3257464