As organizations rapidly adopt AI to drive service delivery, automation, and decision-making across the enterprise, governance often becomes an afterthought - until something breaks. Unexplainable ...

As organizations rapidly adopt AI to drive service delivery, automation, and decision-making across the enterprise, governance often becomes an afterthought — until something breaks. Unexplainable ...

When people ask me what I love most about working at ServiceNow, I could give them the obvious answers: the platform, the culture, the innovation. But truthfully? The thing that gets me excited e...

Imagine you run a tech startup. Every new hire gets a laptop, a second monitor, a keyboard, and a mouse. Over time, some devices break, some employees leave, and nobody knows where half the charger...

We all know that time is a precious commodity in support environments. Whether you're handling HR inquiries, IT service requests, or procurement approvals, there's a common bottleneck that slows ev...

When we think of ServiceNow, the usual suspects come to mind—Incident Management, Change Requests, Knowledge Articles, and Self-Service Portals. These are the obvious heroes of the platform, and ri...

Hi Everyone, I am very excited and beyond humbled to be recognized as a Pathbreaker by The Interview Portal and getting featured in their esteemed column. Looking back, it’s been an incre...