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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER So, this isn't my usual Code Snippets article, but rathe...

Suggested Scripting Resources

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The Time Ago format is a new [UI feature of Fuji](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0547385) that makes reviewing incidents in a related list quicker and easier to access....

Setting your system Time Zone to correct the "Time Ago" reported in related lists

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FujiForty - JSON Processor API Shortcut

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Often times when migrating from an older tool into ServiceNow it is a requirement that the file attachments be migrated from that tool into their associated records in ServiceNow. I was recently fa...

Bulk Loading Attachments to ServiceNow With PowerShell

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Ever tried to drive though a snowstorm blindfolded? You shouldn't, and neither should your IT Organization. We give a lot of thought to visibility in our daily lives by always taking measures to e...

Service Visibility: The Ticket to a Clear Path Ahead

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This best practice article offers [practical guidelines for debugging in Fuji.](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0550844) Jam-packed with useful information, it includes ...

Best practices for debugging in Fuji

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ServiceNow Integration APIs

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156725i1EBF1E10EFCB6CD7/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: July 27, 2015

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Ready to start over with a clean slate on your non-production instance? zBooting deletes all data and restores it to the base system. This video explains what you need to know before zBooting your ...

Video Tutorial: How to zBoot an Instance

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Recently I got a request to configure Approval reminder emails to be sent to the Approvers as they are very busy, and sometimes the process of deciding if they can approve or reject a step takes a ...

How to create Approval Reminder Mails. (Simple and Easy Approach)

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Updateset which creates a UI Action in Project called "Project Snapshot" which opens a UI Page with Project snapshot

sys_remote_update_set_c77e941037e1020033cb26877e41f12c.xml

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Hi, I received today an interesting tweet and I wanted enough space to answer, so I share my thoughts here with you > [ROI](https://twitter.com/search?q=%23ROI&src=hash) in a [cmdb](https://twit...

ROI in a cmdb implementation? How the business perceive?

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HR Meets Technology

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Il catalogo dei servizi, o portale self-service, continua a essere un punto di attenzione per le organizzazioni di tutte le dimensioni. Un catalogo dei servizi ben disegnato puo' giocare un ruolo f...

Trasformazione della tua azienda con il catalogo dei servizi

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v_plugin.xls

v_plugin.xls

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Top Known Errors that may affect you - July 22, 2015

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Using the Calendar icon when modifying a form in IE9 and IE10

Using the Calendar icon when modifying a form in IE9 and IE10

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Converting to Local DateTime

Converting to Local DateTime

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Extra spaces are clearly one of those nightmares of the IT world that continually haunt end users as well as admins and developers. While surfing the web, have you ever come across ugly hyperlinks ...

Trailing the trailing space

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Waiting for [the workflow event named] Godot

Waiting for [the workflow event named] Godot

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A while back, I discussed an interesting topic around [getting granular reports for usage in Knowledge Management](https://community.servicenow.com/community?id=community%5Fquestion&sys%5Fid=0dd20f...

Reporting on Who is viewing your Knowledge Base content

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Updates made to the Entitlement process on HI

Updates made to the Entitlement process on HI

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156445i69DE54C8E0329C5D/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: July 20, 2015

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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER Assumes good beginner level knowledge and/or familiarity ...

Javascript Switch Statement

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Despite the fact that this feature was made available in the new Fuji release to the Administrators, creating database indexes via the User Interface has been in the ServiceNow platform for a long ...

Improve performance by creating database indexes via the User Interface

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