Recently I got a request to configure Approval reminder emails to be sent to the Approvers as they are very busy, and sometimes the process of deciding if they can approve or reject a step takes a while. They wanted to make sure that the approvals didn't get forgotten.we now sending out an individualized notification to any business users who may have approvals that are still pending for Service Requests.

What You Need:

To replicate this process you need to create a workflow on Approval (sysapproval_approver) Table, create an event and a notification which will be triggered by the worflow.

Create Your Event

1. Go to System Policy | Events | Registry.
2. Click New to create a new Event.

Create Your Workflow:

1. Go to Workflow | Workflow Editor
2. Click New to create a new Worklow.

Workflow Activities:

a) Use Timer Activity to Enter the number of days the workflow should wait to trigger the event.(Example 2 days)

b) Use the If activity with conditions: "Source Table is sc_req_item" and "State is Requested"

c) Use the Create Event activity with Event name as the one created in the first step and Pass "current.approver.email" in Parm1 and "current.approver.getDisplayValue()" in Parm2.

Note: Connect the Yes of the If activity to the Create Event activity.

d) Connect back the "Create event" to the "Timer" activity.

Publish the Workflow.

Create Your Notification.

Create a event based notification with the event as the one we created in the first step and used the appropriate content.

Note: Check the "Event parm 1 contains recipient" to send notification email to the email id of the approver.