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Yesterday [Consulting Portal](http://cportalinc.com/) and [IT Optimizer](http://www.itoptimizer.com/) released the [7th Annual ITSM Industry survey.](http://c3291802.r2.cf0.rackcdn.com/7th%20Annual...

Reading through the 7th Annual ITSM industry survey

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Last time, I introduced myself with a declaration to post useful information for the Higher Education community. To get started I want to take the bird's eye view of ITSM Process Councils. The who,...

Who is your process council?

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‘Add Me’ UI macro for User and Group Fields

‘Add Me’ UI macro for User and Group Fields

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When:Thursday, March 15th, 20129:30am - 3:30pm3:30pm - 5pm (optional mixer)Where:Hyatt Corporate offices200 W. Monroe, 9th floorChicago, IL 60606Agenda (subject to change):9:30 Registration10:00 Ho...

Updated LUG Agenda (March 15th)

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Last week I worked with Principle Sales Consultant, and all around Oracle Guru, Warren Strange, author of "Strange Brew". Together we took a couple of hours to set up a SAML 2.0 setup between a Ser...

SAML 2.0 Configuration — Oracle OIF with ServiceNow

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156337i0D1C7FB3FEB79624/image-size/large?v=v2&px=999) Behind the scenes, the system is storing these values as comm...

Managing Glide Lists

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Thoughts on Gamification at Omnicare

Thoughts on Gamification at Omnicare

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I recently helped a customer start the process of importing their Remedy Knowledge records into ServiceNow for a one-time bulk upload process.I was able to create a generic integration to import Re...

Application to Import Remedy Knowledge Articles

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ITSM Social : au-delí des processusDans le monde traditionnel de l'ITSM, la plupart des applications « ITIL » historiques sont encore conçues sur des architectures client-serveur âgées de 20 ans. O...

ITSM Social : au-delí des processus (en Français)

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Managing Email Replies

Managing Email Replies

Glass 'putan with Service-Now · almost 14 years
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Tales from the “Geek Side”

Tales from the “Geek Side”

Glass 'putan with Service-Now · almost 14 years
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If you are an admin, you can add Domain separation to a custom or out-of-box table that isn't currently separated. Just create a new field in that table, when personalizing the list or form for tha...

An admin can add Domain separation to a table

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Naming standards This could have been in the style guide post, and I recommend it be part of your style guide document. However, I thought it important enough to have its own article in the serie...

Large Teams (Part 3 of 3) - Naming Standards and Overrides

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Handling VIP support within Incident Management

Handling VIP support within Incident Management

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In part 1 of this series I mentioned scripts, so let's stick with that again. When working on a team, I recommend every programmer come to an agreement on, and document, a coding style guide. The l...

Large Teams (Part 2 of 3) - Code Style Guide

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I love UI11\. One of my favorite features is that wonderful edge on the left to quickly navigate through the system the favorite items that I choose. Unfortunately, not all ServiceNow customers hav...

Don't have UI11? Use Labels

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This post will explain on how you can generate a dynamic rule base for an Order Guide of a Service Catalog.Suppose you have four options given to you in an Order Guide form, A,B,C and D. You will h...

Service Catalog : Dynamic Rule Base Generation - Order Guide

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We want to be Customer centric. Our previous Incident model had evolved over time and in retrospect it was clear to see that we'd made changes for our own needs without looking at the process fro...

A Customer-centric model for handling Incidents

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Greetings Fellow Higher Education Members! This post is an introduction to the reincarnated [Higher Education User Group of Servicenow](http://community.service-now.com/higher-education-industry-...

Introduction to the new Higher Education Group

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Class Question (CQ) Workflow Versions and Contexts: How Do They Relate to Each Other?

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UK ServiceNow User Group meeting - Tea and cakes at Harrods

UK ServiceNow User Group meeting - Tea and cakes at Harrods

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this._debug('loadNextTask(): querying table…'); When you want to turn all the debug statements off in that script include, just go to initialize() and set this.debug=false. For Business Rul...

Large Teams (Part 1 of 3) - Debugging

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Edit a Workflow Directly from a Task

Edit a Workflow Directly from a Task

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Edit a Workflow Directly from a Task

Edit a Workflow Directly from a Task

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I've heard a number of questions on how to use [GlideAJAX](http://wiki.service-now.com/index.php?title=GlideAjax) to return multiple values. It wasn't clear in the wiki (until now) how to do this s...

Returning multiple values with GlideAjax

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