ServiceNow News
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This blog is a deep dive into the new AI Agent for the November release of the Workplace Service Delivery Now Assist application.
Persona: Employee
Roles: sn\_wsd\_core.workplace\_user
Plugins:...
Workplace Reservations AI Agent: Built for the Hybrid Workplace
New article articles in ServiceNow Community
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2 months
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This guide walks you through the core concepts and capabilities and how to successfully enable and scale CSM omnichannel
Getting Started with Omnichannel
New article articles in ServiceNow Community
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2 months
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What If Clone-Downs Didn't Mean 3 Days of Downtime?
xtype Blog Platform Owner
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2 months
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Process & Task Mining courses at ServiceNow University.
ServiceNow Process & Task Mining Courses - New & Updated!!
New article articles in ServiceNow Community
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2 months
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![Now Assist in AI Agents - Resource Guide [Updated December '25]](https://i3.ytimg.com/vi/6CMo3I8uDXE/sddefault.jpg)
See the latest resources and videos to learn about Now Assist AI Agents
Articles:
[Now Assist AI Agents prompting guide](https://www.servicenow.com/community/now-assist-articles/now-assist-...
Video
Now Assist in AI Agents - Resource Guide [Updated December '25]
New article articles in ServiceNow Community
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2 months
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What's New in Dec. 2025 Store Release: Business Continuity Management (BCM) – Mobile
ServiceNow Community
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2 months
Issue:
Updating a Remote Task Definition (RTD) to a compatibility of 2.2.x+ resulted in a consumer on an older version of Service Bridge not being able to receive and activate the RTD. We attempte...
Service Bridge: RTD Compatibility Rollback Using Inactive Revisions
New article articles in ServiceNow Community
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2 months
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Platform Academy: ServiceNow Upgrades with Version Checklists and True-Up Essentials
ServiceNow Community
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2 months
Platform Academy: Introducing Knowledge Center with enhanced content editor
ServiceNow Community
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2 months
Welcome to the first ever What’s !important, a roundup of the best CSS and web development news from the last two weeks. If you’re pressed for time (who isn’t?) or you just can’t stand missing out ...
What’s !important #1: Advent Calendars, CSS Wrapped, Web Platform Updates, and More
CSS-Tricks
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2 months
css-tricks.com
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If 2024 was the year enterprises experimented with generative AI, 2025 was the year they put it to work. Pilots became deployments. Ideas became workflows. And perhaps most significantly, the conve...
The Top AI Trends That Defined 2025 - Workflow™
workflow.servicenow.com
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2 months
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Platform Academy: From Photo to Form: Simplify ServiceNow Mobile Data Entry with Lens AI
ServiceNow Community
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2 months
What is CWM My Work ?
![CWM - My Work (1).png](https://www.servicenow.com/community/image/serverpage/image-id/491190i0BC4913B231E3600/image-size/large/is-moderation-mode/true?v=v2&px=999 "CWM - M...
CWM My Work - Track all your ServiceNow task in one place FAQs
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2 months
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Hearing about CRM brings me flashbacks to my Salesforce developer days that I’ve been actively trying to suppress.
But I forced myself to watch this nullEDGE session anyway to try and get an idea ...
nullEDGE - How is CRM different from S2P and what features come from AI with Shanma Negi » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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2 months
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In the ever-evolving world of cybersecurity, speed and consistency of investigation aren’t just advantages but essentials. It’s common for Security Operation Centers (SOCs) at large organizations t...
From Manual to Magical: How AI Elevates Security Incident Quality Assessments
New article articles in ServiceNow Community
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2 months
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A theoretical introduction to integrating ServiceNow and MS365 via Microsoft Graph API without relying on IntegrationHub.
Summary
I would have loved a more hands-on session, but if this is your ...
nullEDGE - Microsoft Graph API without IntegrationHub with Anvesh Kumar Mupparaju » Rubén Ferrero
ServiceNow Archives » Rubén Ferrero
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2 months
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_How we built a fully-functional Box integration using ServiceNow's native REST capabilities – no additional licensing required_
The Great Integration Hub Paradox
ServiceNow's marketing is brill...
You Don't Need a Spoke for That: Building a Box Integration Without Integration Hub
Semaphore Partners Blog
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2 months
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_How we built a fully-functional Box integration using ServiceNow's native REST capabilities – no additional licensing required_
The Great Integration Hub Paradox
ServiceNow's marketing is brill...
You Don't Need a Spoke for That: Building a Box Integration Without Integration Hub
Semaphore Partners Blog
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2 months
www.semaphorepartners.com
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As companies across the U.S. and globally head into year-end renewal season, ServiceNow customers are encountering a familiar but increasingly forceful trend: [ServiceNow is aggressively pushing Im...
ServiceNow Impact: The Hidden Costs No One Is Talking About and How to Negotiate Them Down
ServiceNow Archives - UpperEdge
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2 months
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