ServiceNow News
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Table of Contents
[General Questions](general)
[Getting Started](setup)
[Understanding Evaluation Metrics](metrics)
[Running Evaluations](running)
[Understanding Evaluation...
Agentic Evaluations FAQ
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2 months
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This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the December 2025 store release. Some of the features may have dependency on a family release. This w...
December 2025 Store Release Deep Dive Blog - HRSD
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2 months
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Now Assist for Customer Service Managers empowers customer service leaders with AI-powered dashboards that surface actionable insights across sentiment trends, case patterns, and emerging topics. !...
Now Assist for CSM - Manager insights and visibility
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2 months
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Centralize a comprehensive view of top recurring issues across cases in a single dashboard
Trending Topics Dashboard introduces a generative AI-powered, no-code experience that groups multiple KP...
Now Assist for CSM - Trending topics dashboard
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2 months
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✨💫 Nᴇᴡ Mɪʟᴇsᴛᴏɴᴇs Uɴʟᴏᴄᴋᴇᴅ 😊🎉
Big thanks to my [LinkedIn](https://www.linkedin.com/preload/) and [YouTube](https://www.linkedin.com/preload/) family for all the support.
Link to my Community Prof...
✨💫 Nᴇᴡ Mɪʟᴇsᴛᴏɴᴇs Uɴʟᴏᴄᴋᴇᴅ 😊🎉
Stories by Prashant Kumar LearnIT on Medium
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2 months
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Understand customer sentiment trends with LLM-powered insights and drill-down analysis
The Sentiment Analysis Dashboard is a generative AI capability in Now Assist for CSM that provides a compreh...
Now Assist for CSM - Sentiment Analysis Dashboard
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2 months
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Healthcare and biotech industries face constant pressure to improve patient outcomes, accelerate research, and maintain strict compliance with regulations. These challenges demand smarter, faster, ...
Transforming Healthcare and Biotech with AI and ServiceNow Solutions
REDE Consulting
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2 months
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With ServiceNow Now mobile application enable your employees to act and stay productive wherever they are, whether they’re commuting, travelling, or working remotely, your employees can keep the wo...
Video
My items in Now Mobile
New article articles in ServiceNow Community
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2 months
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Reduce agent cognitive load during case creation by surfacing relevant service definitions based on interaction context
Service Recommendation for Interactions is a Now Assist skill that helps ag...
Now Assist for CSM - Service recommendations for interactions
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2 months
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AI Voice Agents bring natural, multilingual conversations to your callers - powered by real-time speech recognition, voice synthesis, and LLM intelligence
AI Voice Agents Are Here: Autonomous Service That Delights
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2 months
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Provide synthesized and relevant customer insights via conversations to live agents
The Provide Customer 360 Insights capability within the CSM AI Agent Collection leverages agentic AI to surface...
Now Assist for CSM - CSM AI Agent Collection: Provide customer 360 insights agentic workflow
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2 months
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Corporate compliance is a critical area that helps organizations manage risks, meet legal requirements, and maintain ethical standards. Without a clear understanding of compliance insights, compani...
Understanding Corporate Compliance Insights for Effective Risk Management
REDE Consulting
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2 months
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ServiceNow has launched an exciting new capability with Now Assist for App Engine (version 28.2.4+), and it's called Custom Record Summarization. If you've ever found yourself scrolling through len...
Introducing Custom Record Summarization: Now Assist for App Engine's Inaugural Skill
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2 months
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Salesforce opts for seat-based AI licensing
The Register articles about Servicenow
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2 months
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Show how to create a UI Action to reset a ReleaseOps Deployment Request (DR) that has failed or gotten hung up.
How to Reset a ReleaseOps Deployment Request (DR) That has Failed
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2 months
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Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
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2 months
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Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
·
2 months
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cache
Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Hello SNUG Members!
It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!
We will have a NEW Platform AI workshop to start, customer pr...
Reminder: Register for the virtual Holiday SNUG today!
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache