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Glenn O'Donnell asks a question on the Forrester discussion board [Should you abolish your Change Advisory Board?](http://community.forrester.com/message/15756)

Re: Should you abolish your Change Advisory Board?

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Jelly: Some Variables are More Equal than Others...

Jelly: Some Variables are More Equal than Others...

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My wife (Debbie) competes in dog agility with one of our field spaniels, Miki. To anyone who knows about the sport and the breed, that's a bit like saying she's taken up automobile racing — with a ...

Off Topic: Miki the Wonder Dog...

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Une partie du succès de ServiceNow trouve son origine dans l'énorme communauté de clients et partenaires qui orientent la philosophie de ServiceNow et occupent un rôle important dans le développeme...

Conférence Knowledge11 Europe, 6 - 8 décembre 2011, par ImaKumo

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Jelly: A Tale of Two Phases...

Jelly: A Tale of Two Phases...

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Jelly: Evaluate - the Rest of the Story...

Jelly: Evaluate - the Rest of the Story...

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I've been needing to evaluate URI paramaters in areas of the application where the RP object hasn't been available. With a pointer from Tyler Jones I found a great script on stackoverflow.Here is w...

Great Script for URI parms

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Best practice comes with experience and learning from both success and failures. This page in the WIKI is my attempt to summarize what you should expect when going into a CMS project, and is the fi...

Getting Closer to CMS Best Practice

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Jelly: It's Not Just Preserved Fruit...

Jelly: It's Not Just Preserved Fruit...

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I interviewed with [The ITSM Reviews](http://www.theitsmreview.com/) "Chief cook and bottle washer" [Martin Thompson](http://twitter.com/itamreview) about my experiences before joining ServiceNow. ...

Sneaking ITIL into the business

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Sometimes you need to be a little obsessive-compulsive in your HTML rendering, such as when you want to make a list of something. You need to do the same thing, over and over again — you need _repe...

Jelly: Over and Over Again...

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Just came across a new ITIL blog - [itsmsavvy.blogspot.com](http://itsmsavvy.blogspot.com/). Martin, the author is Marketing Manager for Axios Systems, another SaaS ITSM vendor. In his post "[ITIL...

RE: ITIL is dead. Long live ITIL.

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Jelly: Conditional Love...

Jelly: Conditional Love...

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Poor ITILGirl... Hmph, an exercise in unfairness... of course if her manager managed to interpret meaning behind the statistics in front of him - rather than just reading the numbers he'd come to ...

KPI: Kicking Poor ITILGirl

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In my last post, I showed how Runbook will automatically convert a valid XML payload into a Javascript object that you can use in your sensor script. Its a nice feature, but the post was a bit abst...

Dot-walking a Runbook activity result payload - part 2 : Run Powershell wrinkles

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Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

Jelly: The Strange Case of Dr. JEXL and Dr. Hyde...

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It seems that most of the time I'm writing Runbooks, I'm focused on doing _something_ to my target systems. The output of _something_ tends to not be very interesting. For the most part, all I care...

Dot-walking a Runbook activity result payload

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Attach an event listener to a related list button

Attach an event listener to a related list button

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How to Attach an event listener to a related list button

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MS
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_Test_ three times. The reason it doesn't necessarily _look_ like a programming language is all the stuff they had to do to make it possible to express this "program" in an XML document. Take th...

Jelly: Basics, on the Way to Jelly Ninja-hood...

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<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">Note: Approvals are subject to regulatory audits. </j:jelly> The ...

Helpful Text on Forms using UI Macros

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Jelly: Deep Dive Series...

Jelly: Deep Dive Series...

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Servus allerseits! Auf der [Knowledge11 Europe Konferenz](https://k11.service-now.com/knowledge/welcome.do) in der kommenden Woche hat ServiceNow ein [Treffpunkt für alle User Groups](http://commu...

German User Group @ Knowledge11

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What the Devil???

What the Devil???

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It's the In Thing...

It's the In Thing...

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