Best practice comes with experience and learning from both success and failures. This page in the WIKI is my attempt to summarize what you should expect when going into a CMS project, and is the first installment in a 4 part CMS best practices page that will span Planning, Preparation, Deployment, and end with Maintenance.http://wiki.service-now.com/index.php?title=Content\_Management\_Best\_Practices

Please take a look and keep your eyes on this pages as I will be adding to it whenever I get a chance.