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Following up with my last entry, http://community.service-now.com/blog/markodonnell/road-full-fledged-cms-course, I just updated the existing doc that explained the Employee Self-service Portal (ES...

WIKI Employee Self-Service Portal page now ready for the masses.

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So I finally started a community blog for those rare instances when I actually have a focused thought that breaches 140 characters.Now what was I doing.... Oh yeah, here's something that's been que...

How I Manage My ServiceNow Tasks From Eclipse

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Fun with datetime default values

Fun with datetime default values

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Steve Jobs, RIP...

Steve Jobs, RIP...

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I've done some work on some concept code this week, and have learned some interesting things about Glideform and ConditionsThe code I'm prototyping would be used during the creation of a record, as...

Inspecting a record before it's been saved

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Did you know that ServiceNow provides a JSON Web Service Plugin that allows you to do a number of operations on records within ServiceNow? I created an article that discusses how to take advantage ...

Sample PHP Script for ServiceNow's JSON Web Service

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It's the Little Things that Count...

It's the Little Things that Count...

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When we first announced the Content Management System we had no idea how popular it would become. Many have successfully built and deployed within the CMS that have gone live to production in a rel...

The Road to a full fledged CMS Course.

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Having launched a mobile friendly version of our www.service-now.com site, I wanted to make sure that the community had the tools they needed to successfully translate their sites into the mobile a...

Added some insights on getting a mobile site working within the Content Management Sytem

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Labels Have Uses...

Labels Have Uses...

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You won't come across this often, but occasionally you will find a web service that requires that you authenticate in one call, and then use the Session ID of that initial call to act as the author...

How to reuse an HTTP Session with outbound SOAP

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158225i10A7E65E88898A09/image-size/large?v=v2&px=999)The young lady at right is quite pleased with herself. Why, you as...

Functional Replacements...

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Starting with the October 2011 Release Candidate, two new activities for installing and uninstalling Windows applications will be available in the Runbook - Powershell category of the workflow acti...

New Activities - Install and Uninstall Windows Apps

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![image](https://community.servicenow.com/community/image/serverpage/image-id/161529i4775F78DB162401B/image-size/large?v=v2&px=999)For years I've been told by my colleagues to use server side scrip...

Tip: Server Side Functions and Client Scripts

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During some quiet time today I did some research on [Skills Based Routing.](http://en.wikipedia.org/wiki/Skills-based%5Frouting)This is a concept firmly understood and adopted in Call center/Teleph...

Skills based routing

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Matt Gaide, Brad Tilton, and myself \[edit\](Matt Beran)\[/edit\] have started a Service-Now video podcast. Think of it like webinars or show-and-tells without all the pain of having to be marketed...

SnappCast - service-now podcast call for guests

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158231iFFA2405B8FD6A0E8/image-size/large?v=v2&px=999)Sometimes the most innocent-looking code can really bend your mind...

Unexpectedly Variable...

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Build A Simple SNMP Classifier

Build A Simple SNMP Classifier

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Glen O'Donnell revealed some early numbers from his, soon to be released, [Forrester survey on the impact of IT Service Management in organisations.](http://www.zdnet.com/blog/forrester/new-study-y...

We're on the right track!

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The ITILv3 Problem Management process diagram does a nice job of showing the lifecycle of a Problem - generation, categorisation, prioritisation - Workaround, Known Error and hopefully resolution. ...

Problem Management swim flow diagram

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My award winning loaner request system is public. I was honored that this entry won first place at the inaugural Innovation of the Year Award at Knowledge '10\. After negotiations with my former em...

Loaner Request System

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My Heart Will Go On – Recorder by Candle Light Video

My Heart Will Go On – Recorder by Candle Light

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Really cool!

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One of the barriers to learning about ITIL, is the sheer volume of text.I don't know exactly how many words are contained within the 5 books, but aside from that raw number the text can be dense an...

ITIL in 140 characters (or less!)

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One of the bloggers that I follow - the anonymous [ITILGirl](http://itilgirl.wordpress.com/) ([follow her on Twitter](http://twitter.com/!/itilgirl)) - posted an [interesting account of a service f...

A tricky position - made easier by communication

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