I interviewed with The ITSM Reviews "Chief cook and bottle washer" Martin Thompson about my experiences before joining ServiceNow.

As I said in my first blog post on the ServiceNow community I came from an organisation that were quite far down their ITSM implementation (Is there such a thing as "finished"?)

The interview talks about how we got started with the little process framework we had, and how it developed.

Excerpt below - head over to the main article for the rest.