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Knowledge 12, New Orleans — Dimanche 13 mai 2012

Knowledge 12, New Orleans — Dimanche 13 mai 2012

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Mandatory Knowledge Search Before Ticket Creation

Mandatory Knowledge Search Before Ticket Creation

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The buzz at #know12. Who's talking?

The buzz at #know12. Who's talking?

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Mandatory Knowledge Search Before Ticket Creation

Mandatory Knowledge Search Before Ticket Creation

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A good lookin group of pre-conf trainers!

A good lookin group of pre-conf trainers!

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Pre-conference training kicked off today in New Orleans at our annual users event. Some facts from our first day:- Over 450 students registered and attended- 16 classrooms- 6 different courses offe...

Knowledge12 Pre-Conference Training has begun!

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Excited to head to Knowledge12! I'll be there with Jacob Andersen representing CrossFuze solutions and SNCGuru. We would love to meet with any customers to talk about your project and how we might ...

CrossFuze / SNCGuru at Knowledge12!

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Minnesota #Know12 Social Group

Minnesota #Know12 Social Group

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D'oh Comments are visible to customers, Work Notes are visible internally. Whilst we are all far too professional to write anything snarky about our customers in the WorkNotes you might sometimes...

D'oh! Updated the Comments instead of the Work Notes

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THIS IS GOING TO BE \\GREAT\\!!We have settled on an agenda for our first meeting (see below), it is action packed with a TON of information to share with everyone. \\\ PLEASE BE SURE TO SIGN UP AT...

The LUG is Coming!! The LUG is Coming!!

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A customer came to me with a rather interesting request. At first it appeared as a simple [database view](http://wiki.service-now.com/index.php?title=Database%5FViews), but they wanted a few extras...

Database Views, Left Joins, and Filters (video)

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I have had a few people ask me lately how to send record attachments within ServiceNow to other third party services in an integration. My answer has always been descriptive, but I have never reall...

Sending Record Attachments to Third Party Services via SOAP

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4 juin 2012

4 juin 2012

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> I was wondering — do you have a Known Error Database? And are you getting the maximum value out of it?The concept of a KEDB is interesting to me because it is easy to see how it benefits end user...

A ServiceNow implementation of the Known Error Database

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Attached is the REST Plugin I promised early this morning. I have not implemented the DELETE and PUT functionality yet, but GET and POST work. This is a v1.0 release, so before the hate mail starts...

I'm tired of ReST Part II - The REST Plugin

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OK,I wasn't really tired tonight, so I stayed up and wrote a plugin that does outbound ReST calls. I modeled this outbound ReST functionality after what our development teams did for outbound SOAP ...

I'm tired of ReST

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I'm currently on a "Chuck Norris" kick and couldn't stop wondering...what if Chuck Norris worked as a ServiceNow admin? Here are just a few examples of how awesome he'd be:1\. If you needed somethi...

What If Chuck Norris Worked as a ServiceNow Admin?

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I went to #SDITS12

I went to #SDITS12

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I ran into an issue today where a customer was querying for an incident GlideRecord and doing an update. This is pretty common and pretty normal. We do it all the time. Their behavior was not commo...

Do not call GlideRecord initialize() and then update()

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K12 PreCon training is nearly full - are you in?

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Improving team performance with Coaching Loops

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I am going to go out on a limb here and say 99 percent of all the people on this forum will not read this blog. I am going to protect my pride by admitting that this error is very specific, and for...

415 Unsupported Media Type errors and fun consuming .NET web services within Service Now

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Learn How to transform your IT Organization with Best in Class IT Service Management!I'm pleased to invite you to an informative Lunch & Learn session to find out more about the latest in IT Servic...

CBS and Consulting Portal present tomorrow at the Cornell Club NYC - please join us if you can.

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[Our process council discussion](http://community.service-now.com/blog/sherman1206/who-your-process-council) makes for perfect segue into understanding our user base. Today I will dive into the tre...

Who are your users?

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Over at [The ITSM Review](http://www.theitsmreview.com) I've been talking about the Known Error Database in the context of both Problem and Incident Management.

Are you getting the most out of your Known Error Database?

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