Introduction Within FSM, work schedules for agents are one of the key foundational data that support scheduling. Work schedules define, within certain periods, the exact times agents are availabl...

Introduction Please note: this is a repost in the FSM Community from the original [develop blog](https://www.servicenow.com/community/developer-blog/field-service-management-territory-planning-m...

Introduction Please note: this is a repost in the FSM Community from the original [Developer blog](https://www.servicenow.com/community/developer-blog/servicenow-mobile-agent-app-security-for-un...

Introduction _Note: this article is a repost in the FSM Community from the original [Developer Article](https://www.servicenow.com/community/developer-articles/how-to-configure-custom-push-notif...

Field Service Management has an awesome functionality called Territory Planning that allows the careful planning of locations and their associated resources and work. It allows great insights into ...

ServiceNow Expert Services advised a customer implementing ServiceNow on-premise that wanted to use the (Agent) mobile app for their many external contractors with unmanaged devices. Some form of s...

SAP ECC RFC and SAP ECC IDOC spokes introduce SNC support in [version 2.3.1](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-integrationh...

Push notifications are an essential feature in the mobile landscape to notify users of various events. For example, when users are being assigned to work on records (work orders, incidents, etc), w...

Introduction Google Cloud Platform, like AWS and Azure, is a significant cloud infrastructure service. We recently integrated GCP's BigQuery product as part of an implementation for user provision...