Simplification and Transformation through Tech debt removal

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Are you overwhelmed by trying to simplify your ServiceNow environment and struggling to see the value of your investment? See how a large financial services organization rebooted a transformational ServiceNow re-platform project. We delve into our lessons learned on the importance of organizational change management, investing in the accuracy of our foundational data, and injecting automation whenever possible. Join us as we navigate the complexities and unlock the potential of migrating within the ServiceNow ecosystem.

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UX: How Discover ensures the user is a stakeholder in their ServiceNow Journey

SES1682-K23

A member of ServiceNow®'s Experience Organization sits down with Discover's platform owner and UX lead to discuss why they decided to bring the User Experience discipline into their ServiceNow practice. Hear from the Discover team on how UX methods add value to their projects, driving better outcomes from their ServiceNow investment.

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USAA's ServiceNow vision 2030: Transforming our technology ecosystem

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Join us to discover our bold vision for the ServiceNow Platform within our technology landscape. As we work on our 2030 strategy, we envision ServiceNow as the bedrock of our systems—driving end-to-end workflow automation, orchestrating business processes through seamless integrations, delivering exceptional employee experiences, and unlocking new possibilities through co-innovation and GenAI adoption. This session will dive into our strategic roadmap, showcasing how we plan to unleash the power of the platform and leverage GenAI to realize its transformative potential.