Sharon Carmichael
VP, Product Design
Sharon Carmichael is a seasoned VP of Product Design at ServiceNow with a wealth of experience managing in-house design and research teams. As design head of Creator Workflows, NowX, and Developer Experiences teams, Sharon leads a team of 60+ product designers focused on delivering excellent developer tools and new product experiences. With her customer-centric approach, Sharon emphasizes the importance of solving intricate customer problems and helps customers customize and configure better experiences.
Recent News
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Unlocking the power of user research to drive adoption at Dow
Developing empowered Citizen Developers at ProAssurance
UX: How Discover ensures the user is a stakeholder in their ServiceNow Journey
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UX: Build a focus on user experience into VISA's People Services team
Conference Sessions
Unlocking the power of user research to drive adoption at Dow
SES1716
<p>Hear how Dow's focus on User Experience during its Employee Center implementation led to increased adoption, reduced stakeholder friction, and drove project success. This conversation with a <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> design leader will focus on the stakeholder buy-in and selling of User Experience activities that translated into a successful strategy.</p>
Developing empowered Citizen Developers at ProAssurance
SES1714
<p>Discover how ProAssurance transformed its citizen developer initiative to prioritize enhancing end-user experiences through strengthening their citizens' empathy skills. In this customer conversation, learn the value of equipping citizens with the proper resources to create exceptional experiences.</p>
UX: How Discover ensures the user is a stakeholder in their ServiceNow Journey
SES1682-K23
A member of ServiceNow®'s Experience Organization sits down with Discover's platform owner and UX lead to discuss why they decided to bring the User Experience discipline into their ServiceNow practice. Hear from the Discover team on how UX methods add value to their projects, driving better outcomes from their ServiceNow investment.
UX: Build a focus on user experience into VISA's People Services team
SES1683-K23
Follow along as VISA explores their journey to re-focus their People Services ServiceNow® platform on the users interacting with the platform. By treating their journey with a product mindset, they include their users in the journey and iterate to greatness. Learn from VISA's People Services Employee Experience leader on how they incorporate UX methods into their work as well as staff their team with experience professionals.
Designing user experiences powered by Workflow Data Fabric
SPN2336
Curious how Workflow Data Fabric can transform your processes? This interactive workshop puts you in the driver’s seat. Our team of specialists, who have been immersed in Workflow Data Fabric since its launch, will guide your through collaborative process design exercises that showcase its performance potential. By sampling real-world use cases, you’ll see how Workflow Data Fabric integrates data, empowers AI agents, and streamlines operations, giving you the tools to drive efficiency and innovation in your organization.