UX: How Discover ensures the user is a stakeholder in their ServiceNow Journey

SES1682-K23

A member of ServiceNow®'s Experience Organization sits down with Discover's platform owner and UX lead to discuss why they decided to bring the User Experience discipline into their ServiceNow practice. Hear from the Discover team on how UX methods add value to their projects, driving better outcomes from their ServiceNow investment.

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Discover: A blueprint to enabling development at scale

SES2386-K23

<p>Learn how Discover has enabled development on the platform at scale. As part of their product transformation, Discover established a set of product teams and processes focused on continuous development and improvement of their investments in NOW. Discover went from a single platform team to over 10 product teams building on the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>. This new focus on capabilities and outcomes enabled Discover to meet customer needs quicker; build expertise in processes and capabilities; and grow their team by over 300% by proving the platform's value and investing in additional engineers.</p>

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