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Simplify user experience with cognitive load principles in Employee Center Pro
NH
Inclusive design: Enhancing accessibility in Employee Center Pro
AG
BC
Lab: UX: Humans first, technology second, creating a personalized user experience
Conference Sessions
Anticipatory design: Getting ahead of user needs
SES1719
<p>Great user experience requires proactive insight, not assumptions. This session strategies to continually gather feedback and data to get ahead of user needs. Learn how leveraging analytics, surveys, research, and stakeholder input to understand pain points before they arise. Learn processes to synthesize insights into actionable goals and iterate rapidly. Anticipatory design allows you to stay ahead of the curve and elevate experiences users will love.</p>
Inclusive design: Enhancing accessibility in Employee Center Pro
SES2542
<p>Discover how accessible design principles not only comply with the Web Content Accessibility Guidelines (WCAG) but also propel employee engagement and productivity to new heights. Through real-life client examples, learn how to leverage ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> configurations to foster a more inclusive digital environment. This is an opportunity to embrace digital inclusion and transform your employee experience into a model of efficiency and accessibility.</p>
Simplify user experience with cognitive load principles in Employee Center Pro
SES2297
<p>Elevate the usability of Employee Center Pro by mastering cognitive load management. This practical session delves into how accounting for cognitive load can transform user experiences, boosting satisfaction and adoption. Discover the impact of design decisions on simplifying users' mental efforts within Employee Center Pro. Learn effective techniques to minimize cognitive strain, including streamlining complex workflows, optimizing visual hierarchies, and using clear language. Join us to ensure the EC Pro portal effortlessly guides users, making every interaction intuitive and productive.</p>
Lab: UX: Humans first, technology second, creating a personalized user experience
LAB1967-K23
<p>Learn how to use ServiceNow®'s personalization capabilities to create a more tailored user experience. This session will include a live skit of a user completing a help desk ticket and the help desk person working to resolve the ticket. This will uncover the bottlenecks and frustrations experienced on both sides. From observing the experience, the session focus on the impact of having a unified portal and personalization can create empathy with your users and elevate and make their experience more efficient.</p>