Lab: UX: Humans first, technology second, creating a personalized user experience

LAB1967-K23

<p>Learn how to use ServiceNow®'s personalization capabilities to create a more tailored user experience. This session will include a live skit of a user completing a help desk ticket and the help desk person working to resolve the ticket. This will uncover the bottlenecks and frustrations experienced on both sides. From observing the experience, the session focus on the impact of having a unified portal and personalization can create empathy with your users and elevate and make their experience more efficient.</p>

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Scale app creation without scaling your team: The power of AI and low code

SES2285

Discover how to drive AI-powered application development across your business without adding to your team. In this interactive session, ServiceNow experts will guide you through evaluating your current platform adoption and developing strategies to safely scale application creation effectively. Gain actionable insights to meet backlog demands, streamline development processes, and empower your team to achieve more with current resources—preparing your organization for the future of enterprise app innovation.