Steve Emerson
Director, ITOM Outbound Product Management
Steve Emerson is a Director of Outbound Product Management for IT Operations Management at ServiceNow and is passionate about finding ways to make people’s lives easier through technology. Throughout his career, he has worked in roles that enabled him to carry out this passion by helping organizations with their technology transformation journeys. This includes 20 years of practical IT experience in very large organizations, 5 years of helping organizations across sizes and industries as a solution consultant, and in his current role as a product manager.
Recent News
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Customer panel: Discovery wins races, but visibility wins championships
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Beyond Discovery: Unleash the power of Service Mapping & Certificate Management
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Roundtable: Peer discussion to learn how to get more from ITOM Visibility
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Panel: Delivering more resilient services with Event Management and AIOps
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Conference Sessions
Roundtable: Peer discussion to learn how to get more from ITOM Visibility
SES1518
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices and goals related to ITOM Visibility. Topics can include Discovery (both agent and agentless), machine learning Service Mapping, TLS Certificate Management, Firewall Audits and Reporting, Service Graph Connectors, Agent Client Collector, and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility.</p>
Customer panel: Discovery wins races, but visibility wins championships
SES1517
<p>Formula 1 championships aren’t just speed and skill speed and skill; they require comprehensive data visibility. Just as in F1, enterprise-wide visibility is essential for achieving technology excellence. Join Cigna, Nordstrom, and Newell Brands to learn how ITOM Visibility solutions enable data-driven decisions based on business impact, prevent certificate outages, and bolster firewall security posture. Come hear from industry leaders how to get the most out of ITOM in order to reach the top step of the podium.</p>
Beyond Discovery: Unleash the power of Service Mapping & Certificate Management
LAB1523
<p>Building an enterprise data foundation requires more than just discovering your infrastructure and applications. In this lab, gain hands-on experience with ITOM Visibility features and learn how to: -Gain business context of your deployed resources in minutes with Machine Learning and Tag-based Service Mapping -Prevent outages from expired certificates and automate fulfillment with Certificate Inventory and Management But wait, there’s more! You will also see our brand-new Discovery admin experience in action which helps you fine-tune your Discovery implementation.</p>
Panel: Service Mapping goal to glory fireside chat
SES1343-K23
<p>Join this panel session to hear how Equitable, and Newell Rubbermaid successfully transitioned from goal to glory of understanding business context for their resources. The session will cover the latest ML and tag-based capabilities that enable you to map services in minutes, and we will have a live discussion on how our experts are mapping services today, including tips and tricks they learned along the way. Our experts will discuss outcomes they are achieving with service maps, and what’s next.</p>
Panel: Delivering more resilient services with Event Management and AIOps
SES1342-K23
An outage or degradation of a critical business service can cause havoc including, lost revenue, negative brand reputation, increased costs and regulatory issues. Attend this session and learn how Boeing and de Volksbank are leveraging Event Management and AIOps to identify issues faster and decrease MTTR. The discussion will focus on learnings and best practices deployed while providing suggestions on how to leverage ITOM across your IT organization. Topics will include transforming a legacy event management approach and speeding visibility with notification alerts.
360 Exchange: Proven implementation and rollout strategies for ITOM Visibility
SES3549
ITOM Visibility delivers comprehensive infrastructure and service visibility that fuels key IT processes. Get expert insights into deploying ITOM Visibility by joining us for one of these “getting started” discussions: 1) discovery, 2) service mapping, 3) certificate management, 4) tag governance, 5) discovering Kubernetes, or 6) which cloud discovery should I use? This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Panel: Fueling AI Success: Automating CMDB Accuracy with ITOM Visibility
SES3446
Data is the fuel for AI success, and a trustworthy, accurate data foundation—your CMDB—is essential. ServiceNow ITOM Visibility solutions empower organizations to automate enterprise-wide visibility across their technology landscape. Join our panel session to discover how current customers Experian, News Corp, and NFP use ITOM Visibility to efficiently populate their CMDB and drive intelligent, machine-powered decision-making.