Richard Brounstein
ITOM Health Solution Consultant
Richard worked as a Solution Consultant at ServiceNow for the last 9 years and has over 25 years experience working with customers on CMDB, automated Discovery and Service Mapping in the Software Industry. He is highly motived to deliver customer success and come up with innovative solutions to get there.
When he isn't working, he enjoys exercising, traveling and his pets. But he's always working so let's leave it at that.
Recent News
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360 Exchange: Implementation & Rollout Strategies for IT Operations Management
BF
Beyond Discovery: Unleash the power of Service Mapping & Certificate Management
Lab: Service Mapping the easy way with service suggestions
Conference Sessions
360 Exchange: Implementation & Rollout Strategies for IT Operations Management
SES2903
Our experienced presenters will share proven strategies and best practices from years of hands-on experience with ITOM implementation. From initial planning and stakeholder engagement to configuration, testing, and deployment, you’ll learn how to navigate each phase of the implementation lifecycle with confidence and precision. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Beyond Discovery: Unleash the power of Service Mapping & Certificate Management
LAB1523
<p>Building an enterprise data foundation requires more than just discovering your infrastructure and applications. In this lab, gain hands-on experience with ITOM Visibility features and learn how to: -Gain business context of your deployed resources in minutes with Machine Learning and Tag-based Service Mapping -Prevent outages from expired certificates and automate fulfillment with Certificate Inventory and Management But wait, there’s more! You will also see our brand-new Discovery admin experience in action which helps you fine-tune your Discovery implementation.</p>
Lab: Service Mapping the easy way with service suggestions
LAB2456-K23
<p>Are you looking to get more successful with Service Mapping? ServiceNow<span style="font-size: 12.0pt;">®</span>’s new Service Suggestions is supercharging the creation of Service Maps. Also known as One-Click Service Mapping, this new facility will accelerate the development of application service maps. It requires less technical training and produces maps immediately in a very short time. In this session, you will gain hands-on lab experience for the process and learn the details on how it works.</p>
Modern Methods of Building Service Maps
LAB1686
This lab explores modern service mapping methods that accelerate and simplify map creation. Participants will learn how to use Tag-Based Service Mapping to build service maps automatically from cloud and Kubernetes metadata, and how ML-Based Service Mapping infers service boundaries using CMDB and Discovery data. The session will cover how to refine machine learning suggestions and combine these approaches with traditional mapping to improve accuracy and resilience in dynamic environments. Key Learnings Service Mapping CMDB
Learning Lab: Unlock value with CMDB data foundations
LAB3200
In an AI-driven world, a robust data foundation (CMDB) is key to understanding the relationships and interdependencies across IT. It provides the visibility needed to optimize operations, mitigate risks, and drive innovation. This lab session provides attendees with outcomes that can be achieved with a robust CMDB aligned with the Common Service Data Model (CSDM) and the tools to build and maintain it. Attendees will learn how to leverage the CMDB as a cornerstone of digital transformation, enabling outcomes such as faster incident resolution, improved change management, and many more.