Steve Anderson
Senior Director, ITOM Product Management
Steve Anderson is a Senior Director of Product Management responsible for ITOM. In this role, Steve drives the go-to-market strategy and solution enablement for the AIOps/IT Operation Management suite, allowing customers to operate their digital services with the utmost effectiveness and efficiency. Steve has more than 30 years of experience building enterprise software. Before joining ServiceNow in 2017, Steve provided Product Management leadership for cloud management, data center automation and identity management solutions.
Recent News
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ITOM Roadmap - Using AI to empower digital transformation and time to value
GM
Roundtable: Peer discussion to learn how to get more from ITOM Visibility
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Product Roadmap: ITOM and what's planned for the future
Conference Sessions
ITOM Roadmap - Using AI to empower digital transformation and time to value
SES1509
Learn how ServiceNow® current capabilities and roadmap vision help IT teams break down challenges to achieve incredible results. ITOM experts will cover topics including GenAI with Now Assist for ITOM, AIOps, ML-based service mapping, automated cloud and hybrid discovery, and new capabilities to accelerate cloud adoption!
Roundtable: Peer discussion to learn how to get more from ITOM Visibility
SES1518
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices and goals related to ITOM Visibility. Topics can include Discovery (both agent and agentless), machine learning Service Mapping, TLS Certificate Management, Firewall Audits and Reporting, Service Graph Connectors, Agent Client Collector, and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility.</p>
Product Roadmap: ITOM and what's planned for the future
SES1340-K23
Join ITOM Product Management roadmap session and learn about all of the exciting capabilities recently introduced and hear about what is coming in the near future. Topics will include Discovery, machine-learning Service Mapping, Event Management, Predictive AIOps, Cloud Governance and more. Get insights on how to get the most of your ITOM deployment and learn about great options to bridge ITOM with ITSM and other solutions across your organization.
ITOM roadmap: Transition from reactive firefighting to self-healing with AIOps
SES2580
CIOs are requiring higher service availability, improved staff efficiency, and optimized investments with a faster return. ServiceNow IT Operations Management (ITOM) helps IT Ops teams break down challenges to achieve incredible results with fast time to value. We will cover recent releases and a sneak peek of planned innovations leveraging agentic AI. ITOM experts will cover topics including AI Agents, AIOps, Service Reliability Management, ML-based service mapping, automated cloud and hybrid discovery, AIOps Learning Enhanced Automation Playbooks (LEAP), and more.