Bharath Padaki
Senior Director, Product Management
I am part of ITSM Product Management. I have spent a majority of my career as a consultant helping customers transform their IT Service Management capabilities, before transitioning into a Product management role. My team is responsible for our core ITSM products. This includes Incident, Problem, Change, Request, Service Catalog, Major Incident Management, On-Call Scheduling, Walk-Up Experience, ITSM VA Conversations, Password Reset among others.
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Product Roadmap: ITSM and what's planned for the future
Lab: Service Operations with Virtual Agent, ML and Investigation Framework
SS
Conference Sessions
Product Roadmap: ITSM and what's planned for the future
SES1508
Want to see what’s new with ITSM and how ServiceNow® helps transform Service Operations (ITSM + ITOM)? Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new capabilities. Learn how ServiceNow is infusing AI and automation into products and what's going to be new in 2024 and 2025.
Lab: Service Operations with Virtual Agent, ML and Investigation Framework
LAB1672-K23
Service Operations is about expanding resilient, cost-effective services while delivering extraordinary employee experiences and productivity.We will showcase the Service Operations Workspace for ITSM, which utilizes VA, ML recommendations, and Agent Client Collector (ACC) for incident investigation. You will learn how self-service options across various channels can improve team and employee collaboration.
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3548
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.