Praveen Kaushik
Senior Director, People Systems
Praveen is the Senior Director, Employee Experience Systems at Visa USA Inc. He has 20+ years of experience in with designing HR technology strategy, HR systems implementation and systems optimization with a strong focus towards innovation and human centered design.
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UX: Build a focus on user experience into VISA's People Services team
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Conference Sessions
UX: Build a focus on user experience into VISA's People Services team
SES1683-K23
Follow along as VISA explores their journey to re-focus their People Services ServiceNow® platform on the users interacting with the platform. By treating their journey with a product mindset, they include their users in the journey and iterate to greatness. Learn from VISA's People Services Employee Experience leader on how they incorporate UX methods into their work as well as staff their team with experience professionals.
Visa: AI-powered HR experiences for everyone, everywhere
SES3082
Don't miss this session on how Visa is putting AI to work for advisors and HR support teams across their organization. With Now Assist for HR, employees can easily find answers through a frictionless portal experience, while transactional tasks are eliminated for agents with case summarizations, automated resolution notes, and knowledge article generation right at their fingertips. Visa isn't just improving experience – they're creating smarter, more resilient operations. Join us to envision how AI can empower meaningful, high-value work at your organization too.