Spotlight Keynote: AT&T says YES to improving service delivery

SPT1877-K23

<p>As connectivity transforms every aspect of life, communications service providers (CSPs) are managing economic pressures in a hypercompetitive environment while striving to grow. The problem is--most CSPs rely on outdated technology and disjointed processes that yield manual order processing, longer fulfillment time, inaccurate installation appointments, and ultimately, frustrated customers. To succeed in today’s digital economy, order management is too critical to ignore. AT&T knew their B2B customers wouldn’t settle for anything less than consumer-grade experiences. Join Sapna Jain, VP Global Operations and Services at AT&T, and Rohit Batra, General Manager of TMT at ServiceNow to learn how AT&T continuously innovates across service delivery.</p>