Lab: ITSM - Workforce Optimization and Process Optimization

LAB1674-K23

<p>This lab will identify and operationalize ways to materially improve your workforce’s effectiveness and processes. See how Workforce Optimization enables smart scheduling, real-time team performance metrics, and intelligent skills growth that keep your teams engaged and productive. You’ll also learn how Process Optimization enables analysis and visualization of your processes based on ServiceNow® data to identify bottlenecks and then provide improvement suggestions.</p>