ServiceNow News
31 items
What Exactly Is an Engagement?
So you've closed the deal. The contract is signed, the confetti has settled, and now the real work begins — making sure your customer actually...
Engagements in Customer Success Management
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1 day
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Introducing Project Insights Generation
Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your projects across all dimensions and delivers ti...
Stop Manually Tracking Project Issues. Get AI-Powered Insights Delivered Automatically
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2 days
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Unified IT Asset Management for End-to-End Lifecycle Excellence
Milestone Technologies delivers modern IT Asset Management (ITAM) solutions through a unified approach that combines skilled talent...
Modern IT Asset Management Services
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9 months
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5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM
Imagine losing a customer because your Customer Experience (CX) team couldn’t resolve an issue quickly enough—leaving ...
5 Pro Tips to Respond to Customer Service Trends in 2025 with ServiceNow CSM
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9 months
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In this age of rapid technological advancement, the workplace has extended its physical boundaries and stepped into a digitally-powered domain. As organizations continue to adapt to automation, hyb...
Leveraging Agentforce to Augment Digital Workplace Transformation
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10 months
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> “For years, our legal team struggled with inefficiencies, bogged down by manual processes. It wasn’t until we embraced legal tech that we truly saw the power of transformation.”
> — [Mary O’Car...
The ROI of Legal Tech: Justifying Investment in Digital Transformation with ServiceNow Legal Service Delivery
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11 months
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_The future of legal service is not about human lawyers doing routine work more efficiently. It’s_ _about technology taking over that routine work altogether, enabling lawyers to focus on more com...
ServiceNow Legal Service Delivery: Revolutionize Your Legal Operations in 2025
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about 1 year
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Transform Your Legal Operations
ServiceNow Legal Service Delivery (LSD) streamlines and elevates your legal operations. From advanced workflows and intelligent automation to seamless collaboratio...
ServiceNow Legal Service Delivery Data Sheet
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over 1 year
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Unlock 24/7 IT Peace of Mind with Milestone’s Integrated Operations Center
The Benefits of U...
Enhance Employee Productivity in IT Operations Monitoring and Management with Generative AI
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over 1 year
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A server room with green lights indicating energy-efficient o...
The Benefits of Using Milestone Technologies for Your Integrated Operations Center (IOC) | Milestone Technologies
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over 1 year
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<p><img decoding="async" class="aligncenter size-full wp-image-47053" src="https://milestone.tech/wp-content/uploads/2024/06/SB-41-image-01.png" alt="" width="1000" height="501" srcset="https://mil...
Easiest Method to automate REST API using Selenium
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over 1 year
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<p>This blog post takes you on a guided tour of the Service Level Agreements (SLA) and Queues in <a href="https://milestone.tech/crm/case-management-in-ms-dynamics-crm-2016-part-1/">Dynamics CRM</a...
SLAs and Queues in MS Dynamics CRM | Milestone Technologies
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over 1 year
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<p><span data-contrast="auto">Want your business to grow faster than the competition? Consider </span><a href="https://www.salesforce.com/in/"><span data-contrast="none">Salesforce</span></a><span ...
Fasten your business growth in Chicago with Salesforce Integration!
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over 1 year
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Discover how boosting the performance, reliability, and scalability of your digital infrastructure can elevate your cloud experience
Businesses leveraging cloud infrastructure benefit from flexibi...
Get the Most from your Cloud Investment
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over 1 year
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If you’ve had the opportunity to walk the National Mall in the national capital of the USA, you would have found yourself surrounded on all sides by spectacular museums of art, history, and science...
8 Great Feature Monuments in the ServiceNow Washington D.C. release for Admins and Developers
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almost 2 years
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In today’s fast-paced digital world, the concept of the digital workplace has evolved significantly. With more companies shifting towards remote and distributed teams, ensuring a seamless digital e...
Revolutionize the Digital Employee Experience
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almost 2 years
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CMDB Chat Vlog 8: The Importance of a CMDB Roadmap and Strategy Planning
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 7: The Value of Mature CMDB for Vulnerability Response - Segment 2
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 7: The Value of Mature CMDB for Event Management - Segment 1
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 6: The Value of Mature CMDB to ITSM - Segment 4
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 6: The Value of Mature CMDB to ITSM - Segment 3
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 6: The Value of Mature CMDB to ITSM - Segment 2
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 6: The Value of Mature CMDB to ITSM - Segment 1
Milestone (Formerly Covestic)
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over 2 years
CMDB Chat Vlog 5: Getting Started with the CSDM - Segment 4
Milestone (Formerly Covestic)
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almost 3 years
CMDB Chat Vlog 5: Getting Started with the CSDM - Segment 3
Milestone (Formerly Covestic)
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almost 3 years