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John Ball

John Ball

Senior Vice President for Customer and Industry Workflows

ServiceNow Inc.

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Conference Sessions

K22

Deliver effortless customer experiences that drive long-term loyalty

SPT1541-K22

K22 K2022

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Customer Service Management Keynote: Improve service and spur growth

KEY2944

<p>With rising customer expectations and pressures to reduce costs, delivering consistent exceptional experiences while improving the bottom line is hard. Explore how the ServiceNow® Intelligent Platform uses generative AI to reshape customer experiences, enhance service, and improve revenue across the customer journey. Hear ServiceNow customers share real stories of adapting to ever-changing customer demands, propelling growth and excellence.</p>

16590311612800012K23

Keynote: Knowledge Unscripted

KEY1627-K23

<p>Join us for a game-changing keynote. We open with a special conversation, featuring The Right Honourable Jacinda Ardern, one of the world's most influential voices, as she shares powerful stories of leading with courage, empathy, and authenticity. Then—for the first time ever—you will have unparalleled access to our panel of ServiceNow experts – on stage and unscripted. Bring your burning questions, and make them bold, exciting, and challenging. Time to ignite new ideas and explore new possibilities together.</p>