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Now Assist @ Knowledge: Discover how we built the GenAI experience for K24
JD
Conference Sessions
AI Agent Prompting Tips and Tricks
SES8067
Learn how to build AI agents that actually get work done. This session covers prompt design fundamentals, managing edge cases that break agent workflows and anchoring agents with the right context and guardrails. You'll leave with practical techniques to improve agent accuracy, reduce hallucinations, and scale agentic automation across your organization.
Now Assist @ Knowledge: Discover how we built the GenAI experience for K24
SES5095
<p>Join this session to learn how a small team of ServiceNow solution architects and developers was able to quickly build a generative AI-powered experience to answer questions about the Knowledge conference. Platform components used to build the experience include Now Assist, Now LLM, AI Search, Service Portal, and Workflow Studio.</p>
Build an AI Agent that can reason and take action to automate your organization
CCL1054
ServiceNow's AI Agents are designed to work side by side with your experts, autonomously in the background, handling tasks, and executing processes. Learn how to build an advanced AI agent that automates decision-making and action for your organization.