Breakout The Australia and New Zealand Morning Show Episode 4 (KEY4798)

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Proven AI protocols for optimizing the total experience

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<p>If you're serious about putting AI to work, this roundtable is for you. Dave Wright, Chief Innovation Officer at ServiceNow®, will be joined by fellow AI experts at Thirdera and Cognizant to discuss how AI is optimizing growth, satisfaction, and continuous improvement. This is an opportunity to engage in a more in-depth dialog on solving common challenges and exploring the lesser-known capabilities of AI including emotional intelligence. Guided by practical insights stemming from real use case evidence, you'll discover how AI-driven transformation is no longer just a hypothetical.</p>

Learn 5 crucial lessons from successful CXOs after going “All In”

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<p>Has your organization embraced digital transformation, but is still struggling to achieve the desired business outcomes? Join this discussion between Chief Digital Officer Russell Jukes, DXC Technology, and Dave Wright, Chief Innovation Office, ServiceNow®, discuss five crucial lessons for changing the way organizations operate to unlock the full value of digital transformation. Hear about the challenges they overcame and how the ServiceNow platform has been a strategic catalyst to drive value creation with speed and agility for lasting change.</p>

Spotlight Panel: Making the world work better with the Now Platform

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<p>When the war in Ukraine began displacing hundreds of thousands of families, Welcome.US matched the goodwill and generosity of thousands of Americans with those that needed help fast. How? By bringing the Welcome Connect app to market in 4 weeks on the Now Platform. Join Dave Wright, ServiceNow Chief Innovation Officer, Pat Casey, ServiceNow CTO, Nazanin Ash, Welcome.US CEO and Luc Teboul, Goldman Sachs’ Partner and digital transformation leader, as they discuss how businesses can help non-profits make the world work better for everyone with the Now Platform.</p>

What the Actual Future? Your Roadmap to AI Innovation

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The AI-driven pace of innovation is accelerating—who's keeping up? And how? And where exactly are we going? Innovation experts Dave Wright and Brian Solis share new research on enterprise AI adoption and what it means for the future of business. Join us for a deep dive into the state of enterprise AI! Key highlights: * Insights from the 2025 Enterprise AI Maturity Index * Concrete strategies for increasing AI maturity * Fireside chat with Rachael Sandel, Group Chief Information Officer at Orica * Facilitated discussions with innovation leaders A must-attend session for executives and innovators seeking to position their organizations at the forefront of AI business transformation.

Who let the agents loose? Managing AI autonomy in the enterprise

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As AI agents grow more autonomous and seamlessly integrate into workflows, organizations must look beyond the technology itself. This Think Big discussion will prompt the audience to explore the broader implications of Agentic AI and consider key questions, including: What new possibilities emerge when these agents take on more responsibility? How will workforce roles evolve, and what new workforce skills will be required? What are the challenges and opportunities of change management? And how do we navigate critical concerns like data privacy and regulation?