The secrets of great portal user experiences

SES3006

<p>Join this session to learn the usability principles that will help build exceptional Service Portal and Employee Center experiences. From designing intuitive navigation to effective feedback mechanisms, attendees will gain essential knowledge to boost adoption and elevate end-user satisfaction.</p>

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Lab: UX: Transforming a business process

LAB1689-K23

To successfully move a business process to ServiceNow®, teams need to do more than "lift and shift." They should seize the opportunity to redesign the process, allowing improved technology and user insights to drive true transformation

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UX: Uber brings product discipline to Employee Center

SES1684-K23

<p>Like many companies, Uber's service portal was initially driven by the necessity to consolidate service and knowledge delivery. At launch, the team quickly recognized that some of the problems remained and they needed to pivot from being project lead (let's just get it done!) to customer-obsessed and outcome focused (let's get it done right!). Hear how Uber's product management team performs user research, scientific experimentation, data driven decision making, along with iterative design and delivery to meet their customer experience needs.</p>

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